Care Coordinator/Care Navigator

NHS; Saffron Walden; On-site; GBP 22,000 - 30,000; Full time

Job summary

A local healthcare provider in Saffron Walden is seeking a full-time Care Navigator to manage appointment bookings and ensure high-quality service. Ideal candidates will possess excellent communication skills, have previous customer service experience, and be proficient in Microsoft Office and clinical systems such as EMIS. This role requires flexibility to cover colleague absences and a commitment to continuous learning. The position offers a supportive work environment with a minimum of 35 days of annual leave.

Benefits

Minimum 35 days annual leave including bank holidays

Qualifications

• Professional, polite, and empathetic manner.
• Ability to remain calm and courteous under pressure.
• Commitment to continuous learning and development.

Responsibilities

• Manage appointment bookings efficiently.
• Provide a high-quality service to patients.
• Handle patient queries and administrative tasks.

Skills

Excellent communication skills

Problem-solving abilities

Teamwork

Customer service experience

Organizational skills

Tools

Microsoft Office

EMIS

SystmOne

Job description

An exciting opportunity has arisen for a full-time care navigator here at Newport Surgery.

The successful applicant will have an excellent telephone manner, be a team player and have the ability to work under pressure and problem solve.

The successful candidate must be flexible to be able to work extra hours to support colleagues sickness and holiday absence.

Main duties of the job

In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients, patient queries are answered and administration work is completed to a high standard.

About us

Here at Newport Surgery, we are committed to providing a supportive work environment where employees are able to workto the best their abilities. We value professional development and care about health and wellbeingof our staff. We are a rural two partner practice with 4 salaried GPs and close-knit clinical and non-clinical teams helping to care for our 9.7k patients. As part of the North Uttlesford PCN, we work in collaboration with practices in Saffron Walden and Thaxted. Our patient survey results show us as in the top 5 practices in Herts & West Essex ICB. This post offers:

• Annual leave:minimum 35 days FTE to include bank holidays

Job responsibilities

If you would like to find outmore information about this role, please do not hesitate to get in contact withus.

Person Specification

Attributes:

• Professional, polite, and empathetic manner
• Reliability and punctuality
• Ability to remain calm and courteous under pressure
• Flexible and adaptable to change
• Proactive in problem-solving
• Commitment to continuous learning and development

Experience

• Previous experience in a customer-facing role
• Handling telephone enquiries and providing clear information
• Working as part of a team in a busy environment
• Excellent communication skills (verbal and written)
• Strong organisational and time-management skills
• Ability to work under pressure and manage competing priorities
• Basic IT proficiency (Microsoft Office, clinical systems like EMIS or SystmOne)
• Understanding of confidentiality and data protection (GDPR)
• Ability to follow protocols and procedures accurately
• Previous experience in a GP surgery or healthcare setting
• Experience with electronic prescription services
• Handling sensitive or confidential information in a professional manner
• Knowledge of NHS systems and processes
• Familiarity with medical terminology
• Ability to use clinical software (EMIS, SystmOne, Docman)
• Understanding of appointment booking and triage processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.