Care Coordinator - Cambridge | Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Cambridge seeks an experienced leader for its Intermediate Care Service. This role involves managing and developing a team of care coordinators and integrated care workers, ensuring the delivery of high-quality patient care. Ideal candidates will possess strong leadership skills, a background in healthcare management, and the ability to work within community settings. The position requires independent travel around the county, so a full UK driving license is essential.

Qualifications

• Experience in healthcare leadership and management.
• Excellent communication and interpersonal skills.
• Ability to handle complaints with tact and confidentiality.

Responsibilities

• Provide leadership and management to the care coordination team.
• Assist in monitoring quality, productivity, and patient flow.
• Conduct patient visits to ensure care quality and support.

Skills

Leadership

Management

Communication skills

Conflict resolution

Job description

The Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission.

The service runs seven days a week 0700 – 2200. The vision of the service is to provide outstanding, patient focused, community based health care and therapy, optimising peoples potential to achieve their goals by supporting earlier discharge from hospital as part of the HomeFirst model.

The job role is to provide leadership and management to the band 4 assistant care coordinators and band 2 and 3 integrated care workers working in the Intermediate Care Locality. Working in alignment with, and under direction of the Senior Care Co-ordinator, the post holder will ensure the smooth implementation of tasks and responsibilities assigned to care coordination regarding allocations, care planning, referrals, pending list management and patient flow.

The post holder will also act as leader and manager to the care coordination team and be a key enabler for collaborative working between care coordination, the integrated care workers and the therapy and nursing staff.

Key Responsibilities

• Provide leadership and management (in alignment with the supervision structure) to the team including undertaking appraisals, supervision, training and development of bands 2, 3 and 4 staff.
• Assist the Senior Care Coordinator and Intermediate Care Team Lead to monitor and report on quality, productivity, and patient flow in line with internal KPI’s.
• Where required, visit patients in the community to ensure quality, support patient flow and manage any issues required, relating to the delivery of care.
• Be responsible for dealing with telephone complaints/ enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies.
• Lead and manage the recruitment in line with processes and policies for all integrated care workers and band 4 care coordination staff.
• Support the Senior Care Coordinator in the supervision, development and appraisal of the assistant care coordination staff and integrated care workers.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

Commitment to Equality and Diversity

As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of our ethnic minority and LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

This advert closes on Monday 1 Dec 2025.