Care Coordinator

Home Instead Senior Care; York and North Yorkshire; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading home care provider in York is seeking a full-time role focused on effectively scheduling care for clients. Candidates should have a Level 3 NVQ in Health and Social Care or equivalent experience, strong communication skills, and knowledge of relevant legislation. This exciting role involves coordinating with Care Professionals, ensuring compliance, and building positive relationships with clients. If you are passionate about delivering quality care, we encourage you to apply.

Qualifications

• Must have Level 3 NVQ in Health and Social Care or equivalent experience.
• Passion for delivering high-quality care to clients.
• Good working knowledge of IT systems.

Responsibilities

• Build effective schedules for clients and Care Professionals.
• Liaise with team members and clients regarding schedule changes.
• Support the care team with client-facing activities.

Skills

Good communication skills

Excellent organisation and prioritisation

Attention to detail

Logical and analytical skills

Knowledge of care management technology

Education

Level 3 NVQ in Health and Social Care

Tools

Microsoft Office

Google Suite

Job description

Company Description

Established in November 2023, Home Instead Pocklington & Brough is dedicated to brightening the lives of older people by empowering them to live happy, fulfilled, and independent lives in the comfort of their own homes. We pride ourselves on delivering exceptional, person‑centred care that truly makes a difference every day.

As part of our growing team, you’ll play a vital role in ensuring that our clients receive the highest quality care and that our Care Professionals feel supported, valued, and inspired. This is an exciting opportunity to be part of a compassionate, forward‑thinking company committed to excellence and continuous growth.

Working Pattern

Monday - Friday + additional hours to meet the needs of the business

Type

Full Time

Salary

£25,0000 - £28,000 depending on experience

Job Description

In this exciting and varied role you will:

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last‑minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members and clients.
• Ensure client schedules are matched to their needs, with the same Care Pro and the same times each week, where possible.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Create, update and audit client care plans and assist with digital care planning.
• Support the care team with client facing activities including client Service Reviews and Quality Assurance visits.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Maintain regular contact with Care Professionals to provide support and mentoring.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Participate in the on‑call rota.

Qualifications

The successful candidate will have the following qualifications:

• Level 3 NVQ in Health and Social Care or equivalent experience in the care sector delivering a wide range of personal care services.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Confidence in the use of care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Full driving licence and means of transport within the territory to visit clients.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Excellent attention to detail with the ability to multi‑task.
• Logical and analytical skills with the ability to use initiative and meet deadlines.
• Organised and flexible to meet the needs of the business.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Closing Date

28th November 2025