Care Coordinator

NHS; Yelverton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A UK healthcare organization is seeking a Care Coordinator to support patients in accessing services and managing care effectively. Responsibilities include triaging consultations, handling administrative tasks, and ensuring patient engagement in health programs. The ideal candidate should have strong IT skills, excellent communication abilities, and experience in general practice. This role is crucial for maintaining patient satisfaction and care continuity.

Qualifications

• Experience working in General Practice (clinical or non-clinical).
• Experience with prescribing workflows.
• Previous experience in a care coordinator or admin lead role.

Responsibilities

• Review, triage, and allocate online consultation requests.
• Provide cover for reception and admin during busy periods.
• Maintain confidentiality and comply with NHS information governance.

Skills

Strong IT skills, including EMIS Web

Excellent communication skills

Ability to prioritise workload

High level of accuracy and attention to detail

Commitment to confidentiality

Experience in clinical triage

Tools

Docman

AccuRx

NHS App

Job description

We are looking for an organised, compassionate, and proactive Care Coordinator to join our team. In this role, you will play a key part in supporting individuals to access the right services at the right time, ensuring their care is well-planned, person-centred, and responsive to their needs. If you are passionate about making a positive impact and thrive in a fast-paced, people-focused environment, we would love to hear from you.

The role will primarily focus on triaging GP online consultation and telephone triage requests, supporting the clinical team through prescribing clerk duties, and assisting with wider administrative and reception responsibilities.

Main duties of the job

Administration duties include scanning and filing incoming post aswell as electronic clinical letters.

Deal with incoming practice email queries directly fromhospitals or care agencies.

Assist with signposting patients to appropriate community orlocal services, alongside social prescribers.

Act on communications from hospitals or community providers.

Action and follow death protocol procedure allowing a smoothprocess for families or close relatives.

Manage incoming medical reports and SAR requests (medicalrecord requests) from patients and third parties.

Assist with and ensure patients participate in local ornational screening programmes.

Pro-actively ensure patients participate in vaccinationopportunities such as flu, shingles, or childhood immunisations.

Organise and prioritise own workload.

This is a patient-facing non-clinical role that requiresexcellent organisational skills, attention to detail, and a good understandingof General Practice processes. Experience of working in a GP surgery andexperience with clinical triage systems is desirable.

Please note we will only contact successful candidates whoare shortlisted for interviews.

If you are a patient at Yelverton Surgery and you areoffered the above position, you will need to register at a different surgerybefore commencing employment with us.

About us

The practice lies within the Integrated Care Board of Devon. We are part of the West Devon Primary Care Network, alongside two otherthriving local practices. This has offered a dynamic and cohesive relationshipas well as strengthening our own identity and central ethos.

As a team we are committed to offering a high-qualityservice to our patients, achieving high patient satisfaction scores and QOFscores. We are rated Good by CQC.

We have seven GP partners who are supported by a range ofclinical and admin staff.

The jewel in our crown is really our practice ethos,encompassing a strong supportive culture of praise and encouragement.

Job responsibilities

Online Consultation Triage

• Review, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner.
• Identify urgent or red flag symptoms using practice protocols and elevate to the duty GP as appropriate.
• Communicate effectively with patients via phone, SMS, or email regarding their requests.
• Process repeat prescription requests accurately and safely in line with practice protocols.
• Liaise with patients, pharmacies, and clinicians regarding prescription queries.
• Support medication reviews and prescribing audits under GP guidance.
• Ensure prescription records are accurate and up to date on EMIS.

Administration and Reception

• Provide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.
• Register new patients and process changes to patient records.
• Deal with incoming calls, emails, and correspondence in a professional manner.
• Support clinical and management staff with general admin tasks, scanning, coding, and document management.

General

• Work flexibly to meet the needs of the practice and wider team.
• Maintain confidentiality and comply with GDPR and NHS information governance standards.
• Participate in practice meetings, audits, and service improvement initiatives.
• Undertake mandatory training and continued professional development as required.

Person Specification

Experience

• Strong IT skills, including EMIS Web (or willingness to train).
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work under pressure.
• High level of accuracy and attention to detail.
• Commitment to confidentiality and patient-centred care.
• Experience working in General Practice (clinical or non-clinical).
• Experience in clinical triage or signposting.
• Experience with prescribing workflows.
• Familiarity with NHS systems such as Docman, AccuRx, NHS App.
• Previous experience in a care coordinator or admin lead role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.