Care-Coordinator

Isabellas Homes; Rottingdean; On-site; GBP 30,000 - 40,000; Full time

Job summary

A supported living organization in the UK is seeking a compassionate MH & LD Care Coordinator to manage care for individuals with mental health needs. The role requires developing personalized care plans, coordinating staff, and ensuring compliance with CQC regulations. Ideal candidates will have experience in care coordination, relevant qualifications, and strong interpersonal skills. Join us to make a meaningful impact in the lives of those we support.

Benefits

Competitive salary

Professional development opportunities

Supportive working environment

Employee assistance programs

Qualifications

• Proven experience in a care coordination role within mental health or supported living.
• Strong understanding of mental health conditions and recovery-oriented care.
• Knowledge of CQC regulations related to mental health care.

Responsibilities

• Develop personalized care and support plans for individuals.
• Support and manage the care staff in delivering effective care.
• Ensure compliance with CQC regulations and conduct quality assurance checks.

Skills

Organisational skills

Interpersonal skills

Empathy

Crisis management

Problem-solving

Education

Relevant qualifications in health and social care (NVQ Level 3 or higher)

Job description

About Us

We are a supported living business dedicated to providing high-quality, person‑centred care for individuals with mental health needs. Our services aim to empower individuals to live independently while offering the right level of support tailored to their mental health challenges. We are looking for a compassionate and organised MH & LD Care Coordinator to ensure the smooth delivery of care across our services.

Job Purpose

MH & LD Coordinator is responsible for managing and coordinating care for individuals with mental health needs in our supported living services. You will work closely with service users, care staff, families, and mental health professionals to ensure tailored care plans are delivered, helping individuals achieve their personal goals while maintaining their mental well‑being.

Key Responsibilities

Care Planning & Coordination

• Develop, implement, and review personalised care and support plans, ensuring they address the mental health needs and goals of each service user.
• Coordinate the scheduling of care workers, ensuring the right staff are matched to service users based on their mental health support needs and preferences.
• Collaborate with mental health professionals, such as psychiatrists and therapists, to ensure comprehensive care and support for service users.

Team Support & Development

• Provide day‑to‑day support to the care staff, ensuring they are well‑equipped to manage the mental health needs of service users.
• Lead team meetings, supervisions, and performance appraisals, addressing any training or development needs specific to mental health care.
• Ensure the care team follows best practices in mental health support, promoting a person‑centred approach and maintaining a compassionate environment.

Compliance & Quality Assurance

• Ensure all care services comply with CQC regulations, safeguarding, and mental health best practices.
• Conduct regular audits and quality assurance checks to monitor the effectiveness of mental health support provided, addressing any areas of improvement.
• Maintain accurate records, including care plans, progress reports, and communications, in compliance with legal and organisational standards.

Crisis Management & Problem Solving

• Act as a first point of contact in managing mental health crises, ensuring timely intervention and support for service users.
• Work closely with healthcare professionals, families, and crisis teams to manage complex situations and prevent hospital admissions where possible.
• Handle concerns or complaints from service users and families, ensuring issues are resolved sensitively and effectively.

Stakeholder Engagement

• Build and maintain strong relationships with service users, their families, and external mental health professionals to ensure a collaborative approach to care.
• Advocate for the needs of service users in multi‑disciplinary meetings, ensuring their voices are heard and their mental health goals are prioritised.
• Provide regular updates to families and professionals, ensuring transparency and clear communication regarding service users' progress.

Qualifications & Experience

• Proven experience in a care coordination role, preferably within mental health or supported living.
• Relevant qualifications in health and social care, such as NVQ Level 3 or higher (or working towards).
• Strong understanding of mental health conditions, treatment plans, and recovery‑oriented care.
• Knowledge of CQC regulations and compliance related to mental health care.

Skills & Attributes

• Excellent organisational and time‑management skills, with the ability to manage multiple care plans and priorities.
• Strong interpersonal and communication skills, with the ability to build relationships with service users, care staff, and mental health professionals.
• Empathy and patience in managing individuals with complex mental health needs.
• Ability to work effectively under pressure, particularly in crisis situations.
• A proactive approach to problem‑solving and decision‑making.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• Supportive working environment with access to employee assistance programs.
• The opportunity to make a meaningful impact in the lives of individuals with mental health needs.

Join us in providing life‑changing support for individuals with mental health needs in a supported living environment!