Care Coordinator

Churchill Medical Centre; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A primary care network in Kingston upon Thames is looking for a Care Coordinator to support patient care and manage administrative tasks. The successful candidate should have strong communication and organizational skills, alongside experience in healthcare settings. This role offers a dynamic work environment and is crucial for ensuring patient care coordination.

Benefits

Competitive rates of pay

Membership of NHS Pension scheme

Subscription to Perkbox

Training and development opportunities

Qualifications

• Experience of working with patients.
• Experience of partnership/collaborative working.
• Experience of working in general practice or NHS.

Responsibilities

• Coordinate patient care by providing a main point of contact.
• Ensure timely follow-up for patients from community or secondary care communications.
• Organize in-practice appointments and actions.

Skills

Communication skills

Organizational skills

Adaptability

Education

GCSE level maths and English or equivalent

Job description

An excitingopportunity has arisen within Primary Care to work as a Care Coordinator in ourChurchill, Canbury, Orchard and Berrylands Primary Care Network (CCOBPCN). We care for approximately 50,000patients in four practices across the borough of Kingston.

You will need acaring and compassionate nature, excellent organisational skills and to enjoy working withpeople. The world of General Practice isbusy and ever changing so an ability to learn quickly and be adaptable to rapidchange is essential. The role will require an ability to organise and prioritise your own workload, and so you should becomfortable working independently and as a committed member of amulti-disciplinary team.

Main duties of the job

Administration duties- scanning and filing incoming post as well as electronic clinical letters.

Deal with incoming practice email queries directly from hospitals or care agencies.

Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.

Assist with signposting patients to appropriate community or local services, alongside social prescribers.

Act on communications from hospitals or community providers.

Action and follow death protocol procedure allowing a smooth process for families or close relatives.

Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review.

Manage incoming medical reports and SAR requests (medical record requests) from patients and third parties.

Assist with and ensure patients participate in local or national screening programmes.

Promote health education to our patient population, such as through participation in self-care week.

Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.

Organise and prioritise own workload.

Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.

Directly liaise with multi-agencies to coordinate care for patients.

Support patients and carers and collect feedback on their experiences.

Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.

About us

The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please send your CV and a covering letter explaining how you can help us deliver great care to our patients. All successful applicants will be subject to a DBS check. We offer all of our staff competitive rates of pay, membership of the NHS Pension scheme and subscription to Perkbox. The practices have a strong record of supporting further training and development for staff.

Job responsibilities

PURPOSE

To provide a practice point of contact for patients in coordinating their care

To ensure timely follow up and action for patients from communications from community or secondary care

To deal with incoming queries from patients and other healthcare providers

To organise in-practice appointments, follow ups or other actions to help the PCN practices provide high quality, compassionate care to our patient population

SPECIFIC JOB RESPONSIBILITIES

Administration duties- scanning and filing incoming post as well as electronic clinical letters.

Deal with incoming practice email queries directly from hospitals or care agencies.

Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.

Assist with signposting patients to appropriate community or local services, alongside social prescribers.

Act on communications from hospitals or community providers.

Action and follow death protocol procedure allowing a smooth process for families or close relatives.

Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review.

Manage incoming medical reports and SAR requests (medical record requests) from patients and third parties.

Assist with and ensure patients participate in local or national screening programmes.

Promote health education to our patient population, such as through participation in self-care week.

Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.

Organise and prioritise own workload.

Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.

Directly liaise with multi-agencies to coordinate care for patients.

Support patients and carers and collect feedback on their experiences.

Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.

To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.

Participate in practice meetings, patient participation groups and other meetings to improve engagement with the role.

Person Specification

Qualifications

• GCSE level maths and English or equivalent
• Demonstrable commitment to professional and personal
• development

Experience

• Demonstrable experience of working with patients
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.