Care Coordinator

Apollo Home Healthcare; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is seeking a Care Coordinator to manage care packages and support clients in their homes. This full-time role requires proven care coordination experience, excellent organizational skills, and a full UK driving license. You will serve as the main contact for clients, ensuring care delivery aligns with their needs. The position offers progression opportunities, 25 days annual leave, a bonus scheme, and a supportive work environment. Ideal candidates should be enthusiastic, team-oriented, and possess strong problem-solving abilities.

Benefits

Progression opportunities

25 days annual leave plus Bank Holidays

Extra day off for your birthday

Additional day off after on-call duties

Bonus scheme

Loyalty reward programmes

Refer-a-friend scheme

Workplace pension

Paid DBS

Qualifications

• Proven care coordination experience in complex or domiciliary care.
• Full UK Driving Licence and access to your own vehicle.
• Excellent organisational skills, able to manage multiple care packages.
• Confident decision-making, able to think on your feet and solve problems.
• Strong problem-solving skills, maintaining composure under pressure.
• Clear communication skills, engaging with families and professionals.
• Skilled in rapport building, ensuring trust with clients.
• Proactive team player with a positive approach.

Responsibilities

• Serve as the first point of contact for clients and healthcare professionals.
• Manage care team rotas, adapting to day-to-day changes.
• Monitor and ensure care delivery meets individual care plans.
• Participate in multi-agency meetings for care planning.
• Support the out-of-hours on-call service on a 1 in 8 rota.

Skills

Care coordination experience

Excellent organisational skills

Confident decision-making

Strong problem-solving skills

Clear communication skills

Team collaboration

Negotiation skills

Job description

Important information

Please note that Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.

Job description

Care Coordinator

Location :
Albrighton, Wolverhampton, WV7

Salary :
From £27,000 + bonus & on-call (DOE)

Hours :
Full-time | Monday to Friday

About Us

At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs - we tailor every care package to them, building a compassionate and skilled team around their requirements.

We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment and we are looking for people who share those values.

About the Role

In this pivotal role, you will be responsible for the planning, coordination, and ongoing management of care packages, ensuring seamless service delivery to our valued clients.

You will be based at your local Apollo Home Healthcare office in Albrighton, Wolverhampton, but at times, travel across the West Midlands & Shropshire regions will be required.

Key responsibilities include :

• Function as the first point of contact for our clients, their families, and healthcare professionals.
• Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes
• Monitor care delivery to ensure it meets individual care plans and quality standards.
• Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions.
• Support the out-of-hours on-call service on a 1 in 8 rota basis - with no requirement for direct care.
• When covering a weekend, you will receive an additional day off the following week to support a healthy work-life balance.

What We’re Looking For

We are seeking an enthusiastic and outgoing individual with proven care coordination experience. Whether in complex care, domiciliary care, or another setting, you must be able to demonstrate your ability in scheduling, rota coordination, and effective team working.

Key requirements include :

• Full UK Driving Licence and access to your own vehicle.
• Excellent organisational skills, able to manage multiple care packages and adapt quickly to changing priorities.
• Confident decision-making, with the ability to think on your feet and solve problems calmly and professionally.
• Strong problem-solving skills, maintaining composure under pressure.
• Clear and adaptable communication skills, capable of engaging with families, professionals, and external partners.
• Skilled in rapport building, ensuring trust and positive relationships with clients and colleagues.
• Comfortable with negotiation and influencing, particularly when balancing client needs and managing rotas.
• A proactive team player, with a positive approach and the ability to build strong working relationships.

What We Offer

• Progression opportunities
• 25 days annual leave, plus Bank Holidays
• An extra day off for your birthday
• An additional day off following the completion of on-call duties.
• Bonus scheme
• Loyalty reward programmes at 3 and 5 years
• Refer-a-friend scheme.
• Workplace pension
• Paid DBS

How to Apply

If you are motivated, compassionate, and looking to join a supportive and dedicated team, we would love to hear from you. Please apply with your CV via this job board.