Care Coordinator

HomeTouch; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading digital healthcare platform in the UK is seeking a dedicated Care Coordinator to enhance the care experience of patients. Responsibilities include managing care recipient relationships, monitoring care quality, and supporting care team members. The ideal candidate will have strong communication skills and experience in care coordination or customer service. This full-time position offers a competitive salary and various benefits, ensuring a great work-life balance.

Benefits

Competitive salary

Company pension with matched contributions

25 days holiday plus bank holidays

Private Healthcare

Laptop and equipment provided

Great work-life balance

Continuous learning and development opportunities

Qualifications

• Experience in care coordination, account management, or customer service.
• Healthcare experience desirable but not essential.
• Positive attitude and an outgoing approach.
• Strong ability to empathise and communicate with a variety of backgrounds.

Responsibilities

• Own care recipient relationships and ensure the smooth running of operations.
• Monitor quality of care for recipients and manage concerns.
• Support Registered Manager in adherence to CQC regulations.
• Attend external meetings in support of care recipients.

Skills

Senior Care

Dementia Care

Home Care

Medical office experience

Nursing

Alzheimers Care

Job description

Job description

Are you looking for an exciting challenge andthe chance to join a leading digital healthcare platform

By joiningHometouch you can beat the forefront of the fast growing live-in care sector. Were a passionate and committed team of healthcare professionals who are transforming the experience of care for our patients and their representatives.

2020 has seen a shift towardslive-in careand the comfort that brings to many families looking as an alternative to care homes.

Founded in 2015 by NHS dementia specialist Jamie Wilson Hometouchs vision is to improve the quality of dementia care across the UK. Weve been covered in the Evening standard and Timesand have a fantastic reputation across the NHS and social care sphere. We are achieving this by delivering great experiences for our care recipients & their representatives as well as making the working lives of our carers more fulfilling and better supported.

Delight our care recipients and their representatives

Develop an understanding of each care recipients situation in order to deliver the optimum level of support. Identify the needs of each stakeholder involved in a care relationship and ensuring each receives the highest standard of service

Own the care recipient relationship. Proactively reach out to care recipients their representatives and carers to ensure the smooth running of our relationships

Ensure a continuous level of care is delivered to care recipients particularly during periods of support worker absence and illness

Monitor and ensure the quality of care for care recipients as well as their general health and circumstances. Escalate issues to the clinical team when needed

Point of contact for queries and concerns from care recipients and their representatives including the management and investigation of conflicts and incidents

Track and achieve all relevant key performance indicators (KPIs) for successful business operations supporting the whole business deliver its growth targets

Proactively work with the care advisor team to prevent churn and promote the long-term value of care recipient relationships

Work closely with the Head of Operations to ensure that the business is safe and well‑lead. Deputising during absence

Support the Registered Manager in ensuring CQC regulations are adhered to

Undertake ad‑hoc projects as required to support the growth of the business and achievement of customer delight. Including the implementation of policies and procedures

Attend external meetings in support of care recipients as required

Enhance the carer experience

Liaise and communicate withour team of carers. Actively supporting them to deliver the best levels of care

Ensuring a positive experience for assigned carer helping them build a great relationship with each care recipients

Play an active role in the identification recruitment and onboarding of new carers to Hometouch

Understand and analyse opportunities for streamlining our recruitment pipelines and how they can best meet the needs of new and existing care recipients

Consistently uphold best practice and be a role model for the wider business

Job requirements

Who are you

Experience in care coordinationaccount management or customer service

Healthcare experience desirable but not essential

Positive attitude and an outgoing approach

Strong ability to empathise and communicate with a wide range of backgrounds

Self starter willing to drive this mindset in others

Skilled at agile thinking taking appropriate actions to resolve any unforeseen issues as they arise

Refusal to accept norms. A problem solver with an analytical approach

Willingness to resolve challenging situations

Ability to multitask and work on different tasks simultaneously and to deadlines

What you'll get working with us

• Competitive salary
• Company pension with matched contributions
• 25 days holiday (plus bank holidays)
• Private Healthcare
• Laptop and equipment provided
• Great work‑life balance (we are big on this)
• Work environment that values creativity personal growth and collaboration
• Continuous learning and development : you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment

Key Skills

• Senior Care
• Hoyer Lift
• Medical office experience
• Dementia Care
• Home Care
• Nursing
• Alzheimers Care
• Administrative Experience
• Meal Preparation
• Medication Administration
• Memory Care
• Tube Feeding

Employment Type : Full-Time

Experience : years

Vacancy : 1