Care Coordinator

Yes Care Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable domiciliary care agency in London is seeking an experienced Care Coordinator to oversee care packages and manage a team of carers. The ideal candidate will have at least one year of experience in a similar role, possess strong interpersonal skills, and be proactive in nature. This full-time position emphasizes personal and career development, making it an exciting opportunity for the right individual.

Benefits

Career-track development

Training opportunities

Qualifications

• At least one year’s experience as the Care Coordinator of a domiciliary care agency.
• Strong interpersonal and customer service skills.
• Ability to take initiative and drive to learn.

Responsibilities

• Accept care packages and assign care workers appropriately.
• Produce care workers' rotas and manage roster software.
• Monitor care workers’ attendance using electronic software.

Skills

Self-motivated

Problem-solving skills

Interpersonal skills

Customer service skills

Team player

Education

Level 2 Diploma for Health and Social Care (QCF)

Tools

Staff Plan

CM2000

Job description

Yes Care Limited is looking to recruit an experienced Care Coordinator for its West London Office. Yes Care Limited is a well-established and expanding Domiciliary Care agency that provides home carers to clients, helping them to continue living safely and independently in their own homes.

This represents an exciting opportunity for the right individual, who will be positive, proactive, resilient, and a keen problem-solver with sound judgement, to join a growing and dynamic company and help steer our contract in South West London to further growth.

We focus on personal development and this post represents an opportunity for the successful individual to maximize their potential by taking advantage of the training and career-track development that we offer, among other benefits.

Applicants must have held a Care Coordinator position in a domiciliary care agency for at least one year as this job requires the successful candidate to be able to start the actual work from day one and hit the ground running.

The Care Coordinator’s duties will include:

• Accepting care packages and assigning care workers to service users in an appropriate manner.
• Producing care workers’ rotas and managing the roster software.
• Ensuring that service user and care worker files are complete.
• Using electronic monitoring software to monitor care workers’ attendance and timeliness for visits.
• Arranging care reviews and risk assessments for service users with the field supervisor.
• Conducting telephone monitoring and service user visits and ensuring service quality.
• Producing the care worker payroll every fortnight.
• Liaising with clients, local authorities and other stakeholders.
• Recruiting care workers.
• Managing care workers and conducting care worker supervisions.
• Representing the company during meetings with officials and service commissioners.
• Attending training events and ensuring that skills and knowledge of industry best practice is kept up-to-date.
• Ensuring that our service complies with CQC requirements.
• Ensuring that the highest standards of care are maintained at all times.

The role of Care Coordinator is a key role in the company that will require the post holder to ensure the smooth running of visits to our clients. In order for the Care Coordinator to perform effectively, the successful applicant will have had previous experience and will also possess the following key attributes, which must be demonstrated at interview:

Essential attributes:

• Self-motivated and proactive.
• Extremely responsible.
• Strong problem-solving skills and ability to think outside the box.
• Strong interpersonal and customer service skills.
• A keen team player.
• Ability to take initiative.
• The drive to learn and succeed.
• Reliable and Trustworthy.
• High integrity.
• Sound judgement.
• Flexible.

Essential Skills and Experience:

• At least one year’s experience as the Care Coordinator of a domiciliary care agency.
• Obtained Level 2 Diploma for Health and Social Care (QCF).

Desirable Skills and Experience:

• Familiarity with Staff Plan and CM2000 or other relevant software.
• Immediate start preferred.

Job Type: Full-time.

Required experience: Care coordinating: 1 year.