Care Coordinator

Ravenscroft Medical Centre; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in London is seeking an enthusiastic care coordinator to support patients and clinical staff. This full-time position requires excellent communication, IT proficiency, and attention to detail. Responsibilities include managing appointments, handling patient queries, and ensuring confidentiality. Candidates should have administrative experience and be flexible to cover various tasks. Training provided, with a focus on teamwork and individual initiative.

Qualifications

• Experience of working in an administrative role.
• Ability to prioritize workload.
• Willingness to learn new skills and processes.
• Experience working in a GP surgery or other NHS/medical organisation.

Responsibilities

• Navigate patients to the right service.
• Assist with patient recall processes.
• Book patients into clinics.
• Manage medical records and referrals.
• Support extended access services.

Skills

Excellent communication skills

Proficient in IT

Attention to detail

Team player

Flexible approach

Confidentiality awareness

Job description

Primary Care Network 5(PCN5) is looking for an enthusiastic,reliable care coordinator to join our team in supporting our patients andclinical staff at the surgery & PCN.

We are seeking someone who enjoys working part of a team aswell as independently, who can multi-task and thrives in a busy workingenvironment.

This is a varied role and a keen eye for detail isessential. Flexibility is important to be able to cover colleagues duringperiods of sickness or holidays.

Training will be given in all aspects of the job, so thesuccessful candidate must be keen to learn new skills and enjoy a varied role.Candidates must be confident using IT.

This is a full time role for 37.5 hours.

Main duties of the job

This role will involve a range of tasks including but not limited to:

• navigatingpatients to the right service
• assistingwith the patient recall processes
• Booking patients into clinics
• Informing team when appointments slots are unutlisied
• assisting with general patient queries
• managingmedical records
• referrals
• dealingwith incoming clinical correspondence ensuring it is actioned appropriately
• chasingclinical correspondences when test results are not yet returned
• Supportin running extended access services (EAS)
• Openand close GP surgery.

About us

Primary Care Network 5 (PCN5) Is based in Barnet, with a grouping of 6 GP practices across, Hendon, Golders Green & Cricklewood, with a list size of 50,000 patients.

PCN5 Has a wide variety of clinical and non-clinical stuff such as, MSK practitioners, ACP, Dietician, Mental Health practitioner, social prescribing link workers, GP & Pharmacists.

Job responsibilities

Prescriptions

Ensuring when prescriptions are authorised by clinicals that patients are informed which pharmacy it has gone to

Signing in patients into their appointments

Informing patients of late procedure & trying to reschedule where possible

Printing request forms for patients

When clinical information come through emails that it is forwarded to correct correspondent

When test results have not been received to contact the correct department and request it

Working Pattern

Supporting Extended access service by participating in evening shift and 1 a month a weekend.

Identify patients requiring routine reviews and vaccinations and book appointments with appropriate clinicians

Medical Records

Ensuring patients details are correct recorded

Other

Responding to patient queries

Provide cover for members of the Admin team during periods of sickness and annual leave which may include working additional hours/days.

To develop skills and competencies in new software/processes as required

Any other duties commensurate with the role, as directed by the Line Manager or PCN Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• To co-operate in maintaining their place of work in a tidy and safe condition.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Experience

• Experience of working in an administrative role.
• Proficient in IT and willingness to learn new systems.
• Ability to prioritise workload.
• Able to work proactively, multi task and use initiative.
• Excellent communication skills written and verbal.
• Accuracy and attention to detail.
• Flexible approach to undertaking a wide variety of tasks.
• Willingness to learn new skills and processes.
• Team player
• Confident in working independently
• Experience working in a GP surgery or other NHS/medical organisation.
• Experience of managing confidential information.
• Experience of working in a customer focused environment.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.