Care Coordinator

HCRG Care Group; Burnley; Hybrid; GBP 24,000; Full time

Job summary

A leading community health and care provider in Burnley is seeking a Care Coordinator to be the first point of contact for patients and professionals. The role involves scheduling clinic activities, handling calls with courtesy, and ensuring proper documentation. Ideal candidates will showcase excellent communication and organizational skills. This hybrid position offers a salary of £23,875 per annum with additional benefits, including private medical insurance and mental health support.

Benefits

£23,875 Per Annum with group pension

Private medical insurance

Free tea, coffee, and milk

Discount access via My Reward Hub

Access to wages as you earn

Online and face-to-face wellbeing support

Qualifications

• Access to eLearning and career development opportunities.
• Encouragement for implementing innovative ideas.
• Commitment to high clinical and quality standards.

Responsibilities

• Support clinical teams by scheduling clinic activities.
• Answer telephones and forward messages promptly.
• Prepare referral documentation for client databases.
• Ensure high-quality referrals through follow-up calls.
• Update clinical systems with demographic information.

Skills

Interpersonal skills

Communication skills

Administrative experience

Resilience

Organizational skills

Job description

Role Overview

As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire. This hybrid role works remotely and then from our Preston & Burnley Hub.

Responsibilities

• Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Prepare referral documentation and input details or form in appropriate client or patient database.
• Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referral.
• Update clinical systems and clinic templates with demographic information and expected dates of birth.
• Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day-to-day basis.
• Administrative experience in a busy, customer facing environment.
• Resilient to be able to deal with challenging situations.
• Methodical and organised.

Qualifications

• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

Benefits

• £23,875 Per Annum with group pension.
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country.
• Free tea, coffee, and milk at your base location in Runcorn.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases such as grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling.

As you would expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.