Care Coordinator

NHS; Bromley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community healthcare provider in Bromley is seeking a full-time Care Coordinator to join their team for a 12-month fixed-term position. This role involves triaging online consultation requests and supporting clinical tasks. Excellent organisational and communication skills are required. Candidates with experience in a GP practice will be favored. The position offers a competitive hourly rate of £13 and ongoing training opportunities.

Benefits

5 weeks annual leave (pro-rata) + bank holidays pro-rata

Ongoing training and development opportunities

Supportive and friendly team environment

Qualifications

• Experience working in General Practice (clinical or non-clinical).
• Ability to prioritise workload and work under pressure.
• Experience in clinical triage or signposting.

Responsibilities

• Review, triage, and allocate online consultation requests in a timely manner.
• Provide cover for reception and admin colleagues during busy periods.
• Act as a point of contact for patients requiring additional support.

Skills

Organisational skills

Attention to detail

Excellent communication

IT skills including EMIS Web

Ability to work under pressure

Tools

EMIS Web

NHS App

Docman

AccuRx

Job description

This is a small, friendly GP Practice. No two days are the same. We want you to come and join our team!

Main duties of the job

We are seeking a full-time fixed-term for 12 months Care Coordinator to join our amazing team.

Job share will be considered.

Therole will primarily focus on triaging GP online consultation requests,supporting the clinical team through prescribing clerk duties, and assistingwith wider administrative and reception responsibilities when required.

This is apatient-facing non-clinical role that requires excellent organisational skills,attention to detail, and a good understanding of General Practice processes.Experience of working in a GP surgery is essential, and experience withclinical triage systems is desirable.

This role would be suited to someone who has worked in a medical field.

Please note we will only contact successful candidates who are shortlisted for interviews.

If you are a patient at Forge Close Surgery and you are offered the above position. You would need to register at a different surgery before commencing employment with us.

About us

We work closely as a team , both clinical and administrative staff. We are flexible in working arrangements and our main motivation is to look forward to coming in to work.

Working Pattern

• 37.5 hours per week (job share 2 roles available).
• Core hours between 8:00am 6:30pm, flexible shifts to be agreed.
• Competitive hourly rate: £13 per hour.
• 5 weeks annual leave (pro-rata) + bank holidays pro-rata
• Ongoing training and development opportunities.
• Supportive and friendly team environment.

Job responsibilities

Online Consultation Triage

• Review, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner.
• Identify urgent or red flag symptoms using practice protocols and escalate to the duty GP as appropriate.
• Communicate effectively with patients via phone, SMS, or email regarding their requests.
• Process repeat prescription requests accurately and safely in line with practice protocols.
• Liaise with patients, pharmacies, and clinicians regarding prescription queries.
• Support medication reviews and prescribing audits under GP guidance.
• Ensure prescription records are accurate and up to date on EMIS.

Administration and Reception

• Provide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.
• Register new patients and process changes to patient records.
• Deal with incoming calls, emails, and correspondence in a professional manner.
• Support clinical and management staff with general admin tasks, scanning, coding, and document management.

Care Coordination

• Act as a point of contact for patients requiring additional support navigating health and social care services.
• Signpost patients to appropriate services and ensure care plans are updated.
• Work closely with the practice team to improve patient access and continuity of care.

General

• Work flexibly to meet the needs of the practice and wider team.
• Maintain confidentiality and comply with GDPR and NHS information governance standards.
• Participate in practice meetings, audits, and service improvement initiatives.
• Undertake mandatory training and continued professional development as required.

Person Specification

Experience

• Experience working in General Practice (clinical or non-clinical).
• Strong IT skills, including EMIS Web (or willingness to train).
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work under pressure.
• High level of accuracy and attention to detail.
• Commitment to confidentiality and patient-centred care.
• Experience in clinical triage or signposting.
• Experience with prescribing workflows.
• Familiarity with NHS systems such as Docman, AccuRx, NHS App.
• Previous experience in a care coordinator or admin lead role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.