Care Coordinator

Church Road Surgery; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Birmingham is seeking a proactive and compassionate Care Coordinator to support patient care. The role involves developing personalized care plans, managing patient referrals, and coordinating with diverse healthcare teams. Candidates should have GCSEs in English and Maths, along with experience in health or social care settings. Compassion, organizational skills, and proficiency in IT are essential. This is a full-time permanent position with opportunities for career development, aiming to enhance patient outcomes and quality of life.

Benefits

Opportunities for ongoing training and career development

Qualifications

• Experience in patient-facing, customer service, or administrative health or social care roles.
• Ability to work independently and as part of a multidisciplinary team.
• Good understanding of primary care and community health services.

Responsibilities

• Provide operational and administrative support to service teams.
• Develop personalized care plans in collaboration with patients.
• Manage daily referrals and ensure efficient scheduling for visits.

Skills

Empathy and Compassion

Organisational Skills

Communication Skills

IT Proficiency

Education

GCSE Grade A to C in English and Maths

Tools

TPP Systm1

Microsoft Office

Job description

Role: Church Road Surgery (Sheldon,Birmingham B26 3TP) is seeking a proactive and compassionate Care Coordinator to join our multidisciplinary team.

Hours: Full time 37.5 (but will consider part-time/flexibleworking option)

Contract: Permanent

Pay: £12.21 to 12.71 per hour

Training: Opportunities forongoing training and career development

Main duties of the job

This role will support the delivery of person-centred care by working alongside our existing team to identify and address the non-clinical needs of patients with complex health and social circumstances.

The post-holder will provide operational and administrative support to our various internal and external service teams (including home/care home visiting team, mental health, cancer, LD, dementia, social prescribers and veterans teams amongst others), liaising with patients on behalf of the teams, identifying personalised support for new patients and linking them up with those teams.

This position is crucial for improving patient outcomes and ensuring that individuals receive the right care at the right time, ultimately enhancing their quality of life.

About us

Church Road Surgery and its branch site, Tile Cross Surgery has an 11,000 patient list and is based in the east of Birmingham.

We are a friendly and supportive team of 2 forward thinking GP Partners and a dynamic team of GPs, ACPs, ANPs, clinical pharmacists, FCPs, PAs, social prescribers nurses and admin. working within the Federation of Our Health Partnership and the Shard End & Kitts Green PCN.

Our aim is to embrace innovation in all areas of the Practice, always with the focus on providing the very best patient care while supporting and developing the team and evolving the Practice

Rated Good by CQC

Job responsibilities

• Patient Coordination: Working with the Practice team, provide support in identifying appropriate patients and then acting as a central point of contact for those patients who would benefit from personalised care planning, including those with long-term conditions, frailty, or frequent hospital admissions, helping them understand and navigate health and social care services. This includes managing a case-load of patients and ensuring they receive appropriate support tailored to their needs, promoting self-management and independence.
• Care Planning: Develop and implement personalized care and support plans in collaboration with patients, their families, and multidisciplinary teams. This involves assessing patients' needs and connecting them with relevant services.
• Administrative and Team Support: Provide general administrative support including appointment scheduling, call handling, correspondence, and documentation. Contribute to internal audits, evaluations, and service reviews to support continuous improvement. Maintain up-to-date and accurate records in clinical systems, ensuring compliance with GDPR and local governance.
• Referral Management: Manage daily referrals and scheduling for home/care home visits, ensuring efficient allocation of visits.
• Monitoring and Reviewing: Regularly monitor and review patients' progress and adapt care plans as necessary to meet challenging health needs. This may involve follow-up consultations and referrals to other services, ensuring follow-up actions are communicated and documented.
• Patient Feedback and Complaints: Support the management of patient feedback and complaints, ensuring concerns are acknowledged, documented, and directed to the appropriate teams.
• Organisational Skills: Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Empathy and Compassion: A caring and person-centered approach to support patients, particularly those with long-term conditions or complex health needs.
• Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with patients, families, and health care teams.

Qualifications

• GCSE Grade A to C in English and Maths
• Experience in patient-facing, customer service, or administrative health or social care roles.
• Proficient in using IT, particularly TPP Systm1 clinical system and Microsoft Office - especially Excel.
• Previous experience in individual case management, care coordination, or working with complex patient or client journeys.
• Experience in triaging risk, identifying levels of urgency, and escalating concerns appropriately.
• Experience in coordinating clinic demand, managing appointment flows, or supporting capacity and demand processes.
• Ability to work independently and as part of a multidisciplinary team.
• High attention to detail and accuracy.
• Experience in logging, tracking, or coordinating responses to patient complaints or feedback (formal or informal).
• Ability to coordinate elements of the patient care journey, ensuring continuity of care and timely follow-up.
• Excellent communication and interpersonal skills.
• Organised and able to prioritise workload.
• Ability to work with confidential information and maintain records accurately.
• Good understanding of primary care and community health services.
• Basic understanding of care coordination/navigation or personalised care.
• Experience working with vulnerable patient groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.