Care Co-Ordinator

Friary House Surgery; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare practice in Plymouth is seeking a Care Coordinator to manage patient interactions, maintain appointment systems, and support healthcare professionals. The ideal candidate must have previous office experience, strong communication skills, and the ability to work compassionately with patients. Responsibilities include managing appointment systems, processing referrals, and handling patient information securely. This role offers an opportunity to play a crucial part in delivering high-quality patient care within a supportive team environment.

Qualifications

• Previous office experience, preferably in healthcare or social services.
• Ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficient in office software applications.
• A compassionate approach to helping others.

Responsibilities

• Opening and securing practice premises per protocols.
• Managing the practice appointments system.
• Processing patient requests for appointments and consultations.
• Taking accurate messages and managing communications.
• Computer data entry and maintaining patient records.
• Processing urgent patient referrals and coding vital information.

Skills

Organizational skills

Communication skills

Compassionate approach

Proficient in Microsoft Office Suite

Experience using SystmOne

Job description

Care Coordinators play an important role within practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across practice, PCN and health and care services.

Main duties of the job

They will work closely with the Advanced Clinical Practitioners, GPs and other primary care professionals within the practice and PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This is achieved by bringing together all the information about a person's identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

About us

Friary House Surgery is a GP practice based in Plymouth, providing high-quality, patient-focused primary care to the local community. With a committed team of GPs, nurses, and allied health professionals, the practice delivers a wide range of services designed to meet the diverse health needs of its patients.

Services include routine and urgent appointments, chronic disease management, health promotion and screening, minor illness care, and access to a multidisciplinary team. Friary House Surgery is dedicated to offering compassionate, accessible, and effective care in a welcoming environment.

The practice continually seeks to improve services, support staff development, and work collaboratively with local health partners to ensure responsive, safe, and forward-thinking care for the community it serves.

Job responsibilities

Responsibilities

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing Patient Triage, Klinik, Footfall, personal and telephone requests for appointments, visits and telephone consultations, and ensuring patients are directed to the appropriate healthcare professional
• To work in accordance of written protocols
• Taking accurate messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Undertake any other tasks appropriate to the post requested by the partners or managers
• Processing and sending urgent/same day patient referrals using DRSS. Coding QOF information such as smoking status, ethnicity etc
• Utilising the GPCPS referral scheme
• Ensure correspondence, reports, results etc are filed in correct patient records Add pathology requests to ICE
• Support and guide members of staff in use of the clinical system(s)
• Ensure security of data at all times
• Undertake any other tasks appropriate to the post requested by the partners or managers

Person Specification

Experience

• Previous office experience is essential, preferably within a healthcare or social services setting
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Proficient in using office software applications (e.g., Microsoft Office Suite)
• Experience using SystmOne
• A compassionate approach with a genuine desire to help others is highly valued

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.