Care Co-ordinator

Caremark Ltd; Letchworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing home care business in Letchworth is seeking a Care Coordinator to manage care visits, maintain communication, and coordinate support workers. The ideal candidate must have experience in care provision, the ability to drive, and strong communication skills. This full-time role includes on-call responsibilities and a variety of benefits. Join this dynamic team to make a difference in the lives of those we support.

Benefits

Company events

Company pension

Free flu jabs

Free or subsidised travel

Free parking

On-site parking

Referral programme

Blue Light Discount

Qualifications

• 1 year of experience providing care is required.
• Must possess a valid driving license.

Responsibilities

• Answer incoming telephone enquiries.
• Maintain communication with care and support workers.
• Build and maintain professional relationships.
• Identify gaps in the rota and source new packages of care.
• Process new client referrals.
• Prepare documentation for Field Care Supervisors.
• Manage client and worker documentation.
• Assist with team meetings and event organization.
• Manage annual leave.
• Produce reports and manage information as required.

Skills

Ability to drive

Communication skills

Teamwork

Job description

Overview

Hours : Full time including weekday and weekend on call duties

Thinking about becoming a Care Coordinator in Letchworth Garden City, Hertfordshire? This is an excellent opportunity to enhance your career.

Job description :

• YOU MUST BE ABLE TO DRIVE AND HAVE A CAR FOR THIS JOB ROLE

As a Care Coordinator, you along with your team will drive the business forward whilst being part of our quickly growing home care business providing excellent care to the people we support in Letchworth.

The Role Reports To the Registered Care Manager in Letchworth.

Summary of the Care Coordinator’s Role

To ensure all visits are allocated for the people we support, to match suitable Care and Support Workers and to maintain appropriate office procedures.

Principal responsibilities

• Answering incoming telephone enquiries.
• Maintain communication with care and support workers and service users regarding rotas.
• Building and maintaining relationships with other professionals we work alongside.
• Identifying gaps in the rota and sourcing new packages of care via E-brokerage or privately
• Processing new client referrals and arranging assessments and start dates.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation and templating of Care & Support Workers to all client visits and ensuring all visits are always covered.
• On call Duties – Shared responsibility for on call duties in a 1 in 3 weekends working on call rota
• Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times as a Care Coordinator in Letchworth.
• Keep all other records are kept up to date.
• Assist with team meetings and event organisation.
• Authorisation and management of annual leave.
• Managing an area of care and support workers and service users.
• Work closely with the Field Care Supervisor.
• Maintain compliance with all office systems and procedures.
• Production of reports and management information as required.
• Being part of the on-call team which includes early morning, evenings and weekends.
• Recording and addressing issues that arise ‘Out of Hours’.
• Managing emergencies when On Call which includes going to support the care assistant or person we support until emergency services arrive during mornings, evenings and weekends.
• Completing weekly manager reports for care manager
• Keeping our CRM (Leads) up to date on People Planner
• Work towards lead time of 3 weeks

Other Key Information

Potential Start Date – as soon as possible

Hours of work – Core Hours Monday-Friday 08 : 30am-17 : 30pm

On Call Hours On a rota basis including mornings, evenings and 1 in 3 weekends

• Salary : Depending on experience
• Job Type : Full-time
• Benefits :

• Company events
• Company pension
• Free flu jabs
• Free or subsidised travel
• Free parking
• On-site parking
• Referral programme
• Blue Light Discount – exclusive discounts to individuals working in emergency services in social care, NHS, and armed forces.

Schedule :

• Monday to Friday
• Overtime
• Weekend availability

Experience :

• providing care : 1 year (required)

Licence / Certification :

• Driving Licence (required)

Work Location : In person