Care Co-ordinator

NHS; Leicester; On-site; GBP 14,000; Part time

Job summary

A dedicated healthcare service in Leicester is seeking a Care Co-ordinator to support homeless patients through compassionate care and effective coordination across services. You'll play a crucial role in facilitating communication between healthcare professionals and social services, ensuring accessible, person-centred support. The ideal candidate will possess strong administrative skills and a commitment to improving health access for vulnerable populations. This position offers a part-time schedule with competitive compensation.

Benefits

Generous annual leave

Flexible working options

NHS Pension

Wellbeing support

Regular social events

Qualifications

• Administrative or coordination experience, preferably in healthcare.
• Experience working with the public and managing complex needs.
• Understanding of trauma-informed care.

Responsibilities

• Coordinate care for homeless patients, facilitating appointments and liaising with agencies.
• Provide compassionate support and help patients navigate the healthcare system.
• Maintain accurate patient records and participate in team meetings.

Skills

Compassionate

Reliable

Time management

Strong IT skills

Teamwork

Education

GCSE grade AC in English and Maths or equivalent

NVQ Level 2 or above in Health and Social Care

Tools

SystmOne

Microsoft Office 365

Job description

Do you love working with people? Are you passionate about reducing healthinequalities? Do you have experienceco-ordinating care and advocating for patients?

InclusionHealthcare has an exciting opportunity for a Care Co-ordinator to join ourfriendly and dedicated practice team, providing high-quality care to thehomeless population in Leicester and Leicestershire.

JOB PURPOSE

To provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services,ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely,appropriate, and person-centred support.The Care Coordinator will facilitate communication between healthcare professionals, social care, and communityorganisations, supporting smooth care pathways, improving access, and empowering patients to manage theirhealth and wellbeing.

Main duties of the job

Key Responsibilities:Coordinate and support care for homeless patients, ensuring access to appropriate health and social services. Liaise with agencies, arrange and support appointments, and maintain accurate SystmOne records. Provide trauma-informed, compassionate support and help patients navigate complex systems. Assist with admin tasks, reporting, and communication across teams. Act as a key contact for patients and partners, promoting integrated, person-centred care.

Please check the attached Job Description for a full list of responsibilities.

About us

We are a not-for-profit social enterprise delivering responsive, compassionate primary care to people at risk of marginalisation. With over 25 years experience supporting the homeless community and more than 10 years working with asylum seekers, we operate three GP practices and the No.5 Recovery Hub- a day centre for people with street lifestyles who use alcohol or substances.

This is a rare and rewarding opportunity to be part of a team making a real difference in peoples lives. Were looking for someone with empathy, resilience, and a genuine commitment to improving access to healthcare for those with complex needs.

Why Join Us

At Inclusion Healthcare, youll enjoy a supportive, values-driven culture with great perks- including flexible working, generous annual leave, enhanced pay schemes, NHS Pension, wellbeing support, protected learning time, and regular social events.

Job responsibilities

HOURS: 18.75 hours a week

DEPARTMENT: Nursing team

LOCATION: Inclusion & Assist Practice, at Charles Berry House, 45 East Bond Street,Leicester

REPORTS TO: Director of Nursing and Specialist ServicesACCOUNTABLE TO: Executive Team

JOB PURPOSETo provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services,ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely,appropriate, and person-centred support.The Care Coordinator will facilitate communication between healthcare professionals, social care, and communityorganisations, supporting smooth care pathways, improving access, and empowering patients to manage theirhealth and wellbeing.KEY RELATIONSHIPSPatients and carersGPs, ACPS, nurses, HCAs, and administrative teamSocial prescribersCommunity, voluntary, and statutory services (e.g. housing, mental health, substance misuse)Inclusion Healthcare management and support staff

JOB DESCRIPTION2KEY DUTIES AND RESPONSIBILITIES

Patient Coordination and SupportCo-ordinate and navigate care for patients who are homeless, working across the health and care system,helping people make the right connections, with the right teams at the right time.Liaise with agencies and support workers to increase patient engagement with health care and socialpriorities.Support patients to attend appointmentsUndertake home visits and other community-based assessments as required.Coordinate patient care between primary, secondary, and community services.Provide compassionate, trauma-informed support to patients, ensuring they understand and can accessappropriate care.Help patients navigate the healthcare system, overcoming barriers such as language, literacy, or digitalexclusion.Ensure accurate, timely updating of patient records, care plans, and communication logs in SystmOne.Participate in multidisciplinary team meetings, sharing updates and supporting integrated care.Identify patients requiring additional support and proactively link them with health or community services.Arrange interpreters, escorts, or chaperones as required to ensure equitable access.Administration and Practice SupportChampion up to date patient contact information in SystmOne records.Support the administration and reception team where there is complex liaison work required.Provide patients with letters of support related to their health needs.Prepare documentation for meetings, audits, or case reviews.Respond to administrative queries from patients and healthcare professionals.Assist with QOF, IIF, and other enhanced service monitoring and reporting.Support the creation of patient information materials and website/social media updates.Communication and Collaboration

Use trauma informed communication to help those struggling to engage.Act as a key point of contact for patients and external agencies involved in care.Build effective working relationships with multidisciplinary teams across Inclusion Healthcare.Promote a culture of openness, compassion, and respect in all patient interactions.

STAFF AND TRAININGComplete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding,confidentiality, equality, data protection).Participate in continuing professional development and identify training needs through annual appraisal.Keep up to date with best practice in care coordination, inclusion health, and patient-centred care.

SYSTEMS AND EQUIPMENTCompetent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools.Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.

SAFEGUARDING RESPONSIBILITIESAttend mandatory safeguarding training for children and adults.Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead.Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children.

INFECTION CONTROLFollow all infection prevention and control policies and procedures.Support infection control initiatives through awareness, signposting, and promoting good practice.RISK

MANAGEMENT / HEALTH & SAFETYComply with the Health & Safety at Work Act 1974 and Inclusion Healthcare safety procedures.Report hazards, near misses, and incidents promptly.Maintain a safe working environment for patients, staff, and visitors.

SMOKING AT WORKInclusion Healthcare operates a non-smoking policy. Smoking is not permitted on premises or during working hourswhen representing the organisation.

POLICIES AND PROCEDURESAdhere to all Inclusion Healthcare policies, procedures, and professional standards.Policies are accessible via Practice Index or through your Manager/HR.

WORK ENVIRONMENT & FLEXIBILITYBased primarily at Charles Berry House but may be required to provide cover at other Inclusion Healthcaresites.Flexibility required to support service needs, including occasional out-of-hours meetings or communityvisits.REVIEW OF THIS JOB DESCRIPTIONThis job description is intended as an outline indicator of general areas of activity and will be reviewed in light ofchanging service needs to ensure it continues to meet the needs of our patients and organisation.

DIGNITY AT WORK STATEMENTInclusion Healthcare is committed to treating all staff with dignity and respect. You are responsible for behaving in away that aligns with our Equality and Diversity Policy. This includes avoiding unfair discrimination and maintaining aninclusive, supportive workplace.

PRE-EMPLOYMENT CHECKSThis role is subject to a satisfactory Disclosure and Barring Service check.Right to work in the UK must be confirmed prior to employment.References will be requested and must be satisfactory.

30th November 2025. We reserve theright to close the vacancy early once sufficient applications have beenreceived, so early applications are encouraged.

Person Specification

Qualifications

• Qualifications /
• Training
• GCSE grade AC in English and Maths or
• equivalent
• Experience Administrative or coordination experience;
• experience working with the public
• strong IT skills, time management, teamwork,
• Personal Attributes Compassionate, reliable, proactive, patientcentred, adaptable, maintains confidentiality
• NVQ Level 2 or above in Health and Social
• Care, or similar
• Experience in primary care, inclusion health, or
• working with vulnerable populations
• Understanding of trauma-informed care, NHS
• systems (e.g. SystmOne), knowledge of local
• community services
• Passionate about Inclusion Health, cultural
• competence, and reducing health inequalities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13,250 a year£13,250.00 for 18.75 hours/ week