Care Assistant - Complex Care

Harmony HealthCare; Basildon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community health organization based in Basildon is seeking compassionate and skilled Complex Care Healthcare Assistants. This role involves working in community-based teams to provide care to clients with complex health needs. A genuine passion for person-centred care and previous experience in complex care is desirable. Flexible working hours and competitive pay are offered.

Benefits

Competitive pay including holiday pay

Flexible scheduling

Ongoing specialist training

Qualifications

• Previous experience in complex care (tracheostomy, PEG, ventilation, seizure management) desirable.
• A genuine passion for person-centred care and community-based working.
• Experience supporting children and/or adults with complex health needs preferred.

Responsibilities

• Join community-based teams as a Complex Care Healthcare Assistant.
• Provide compassionate care to clients with complex health needs.

Skills

Empathy

Emotional intelligence

Complex care experience

Person-centred care

Job description

Safeguarding

Safeguarding is at the heart of our practice. All recruitment is fair, transparent, inclusive, and free from bias or discrimination. Our safer recruitment process (in line with CQC and Schedule 3 requirements) includes:

• Enhanced DBS check
• Verified references (minimum 3 years)
• Right to work and full employment history checks
• Occupational health clearance

Values‑Led Employer

At Harmony Healthcare, we believe exceptional care starts with exceptional people. That's why we recruit based on empathy, emotional intelligence, and a genuine passion for making a difference – not just qualifications. We are proud to be an equal opportunities employer and actively promote Equality, Diversity and Inclusion (EDI) through fair recruitment, cultural awareness training, and clear career progression opportunities. We particularly welcome applications from diverse backgrounds and those with lived experience of caring. To ensure our process is fully inclusive and accessible, we invite candidates to let us know if they require any reasonable adjustments – either during recruitment or in the workplace – so we can support them to perform at their best. By embedding these values into recruitment, we ensure our approach is fair, accessible, and aligned with CQC expectations for safe and inclusive staffing.

Experience and Requirements

• Previous experience in complex care (tracheostomy, PEG, ventilation, seizure management) desirable – full training provided
• A genuine passion for person‑centred care and community‑based working
• Experience supporting children and/or adults with complex health needs (preferred but not essential)
• Empathy, emotional intelligence, and a strong desire to make a difference

Role Overview

At Harmony Healthcare, we are looking for compassionate and skilled Complex Care Healthcare Assistants to join our community‑based teams in Basildon. If you want a role where you can make a real difference every day, we'd love to hear from you.

About Harmony Healthcare

Founded on the principles of compassion, commitment, and cutting‑edge care, our mission is to seamlessly blend expertise and empathy, resulting in the highest standard of personalised care. Our legacy includes years of dedicated service in the complex care arena, establishing Harmony Healthcare as a trusted partner in health and recovery.

Our Strengths

• Personalised Approach: Recognising the uniqueness of every individual, we curate tailored care plans to meet specific needs, ensuring optimum outcomes.
• Innovation: We are committed to delivering innovative solutions that enhance care quality and patient experiences.
• Empathy and Respect: Every individual in our care is treated with the utmost dignity, understanding their needs and feelings, and fostering a nurturing environment.

Pay and Working Conditions

• Pay: £15.20 per hour (inclusive of holiday pay – clearly itemised on payslips)
• Shifts: Day and Night shifts
• Contract Type: Zero Hours Contract – consistent rostering to ensure continuity for both staff and clients
• Competitive Pay – enhanced bank holiday rates
• Recognition & Rewards – monthly recognition programmes and reward schemes
• Training & Development – ongoing specialist training (tracheostomy, ventilation, PEG, seizure management) plus access to our Nursing Associate pathway
• Wellbeing – access to staff wellbeing support, including mental health resources and advice
• Work‑Life Balance – flexible scheduling to fit around you
• Safe and Supported Practice – staff have manageable workloads, regular supervision, and safeguarding training

Why Work With Us?

Our people are at the heart of everything we do. We're committed to creating a supportive, values‑driven environment where you can thrive.