Care Assistant

Prestige Nursing & Care; Nuneaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A care services organization is seeking a Care Assistant in Nuneaton. The role involves providing high-quality personal care while ensuring the client's dignity and choice. Responsibilities include aiding with daily living tasks, administering medication, and maintaining care logs. Candidates should ideally possess some certification in health and social care and strong communication skills. This position offers a permanent contract in an essential healthcare environment.

Qualifications

• Ability to work on own.
• Good communication skills, both written and verbal.
• Ability to problem solve.

Responsibilities

• Provide care in line with company policies and procedures.
• Respect client's independence and ensure their choice and control.
• Write and maintain up to date daily care log reports.

Skills

Good communication skills

Problem solving

Ability to work independently

Education

QCF / SNVQ Level 2 in Health & Social care (or equivalent)

Job description

Overview

JOB DESCRIPTION for Care Assistant in Operations. Immediate manager: Branch Manager. Additional reporting line to: Field Care Supervisor / Field Care Manager. Contract type: Permanent. Position location: Branch location.

1. Job Description

As a Care Assistant at Prestige Nursing and Care Coventry, you will ensure the highest level of care, support and well-being is delivered to clients by meeting physical, health, social and emotional needs (in line with the care plan) and adhering to Prestige Nursing & Care policies, procedures and values at all times. You are responsible for caring for clients within their own home in line with assessed needs and care plans, including risk assessments. Care assistants should have the knowledge, attitude and skills necessary to maintain a safe and competent standard of caring practice. Care assistants must not perform tasks they are not capable, trained or qualified to do and must follow agreed ways of working to carry out tasks they have been trained to do.

2. Key Relationships

External Stakeholders

• Clients
• Relatives / Next of Kin / Advocates
• Case Management
• Allocated Care Manager (Social Worker, Occupational Therapist)
• GP
• Other Healthcare professionals

Internal Stakeholders

• Branch Manager
• Care Planner
• Field Care Team
• Carer Colleagues
• Registered Branch Nurses - for Professional Carers who support complex care clients, it is imperative they work in a collaborative way with the Registered Branch Nurse, who has delegated certain healthcare tasks to Professional Carers to ensure the client\'s healthcare needs are met.

3. Main Responsibilities

• Provide care in line with Prestige Nursing & Care\'s policies and procedures.
• Respect the individuality and confidentiality of each client, in line with data protection (GDPR) legislation.
• Respect the client\'s independence and ensure the client has choice and control.
• Follow the client\'s care plan, ensuring that the client\'s independence, privacy, dignity and respect is maintained at all times.
• Support the client with daily living tasks in line with the care plan.
• Support the client with personal care in line with their care plan, which could include washing, showering, bathing; dressing and undressing; supporting with toileting needs, including catheter bags, stoma bags; assisting with eating and drinking and food preparation (including food modifying where a person is identified as at risk of choking).
• Administering medication.
• Follow appropriate training and where required, support clients to move as per the client\'s moving and assisting risk assessment, ensuring that correct moving and assisting techniques are used.
• Following appropriate training and a successful competency assessed by the Branch Registered Nurse, perform delegated healthcare tasks.
• Where indicated in the care plan, support the client to access community facilities, which may include shopping trips, swimming / hydrotherapy, attending medical appointments, social functions / activities etc.
• Where indicated in the care plan, support the client with managing their finances, such as paying bills, shopping etc.
• Write and maintain up to date daily care log reports, in line with the client\'s care plan.
• Carry out duties in line with the Health & Social Care Act (2012), Mental Capacity Act 2005 (England) and Adults with Incapacity Act 2000 (Scotland), Human Rights Act (1998) and the Equality Act (2010).
• Where a client has been assessed with lacking capacity, ensure that best interest decisions are adhered to.
• Be kind and courteous at all times.
• Ensure the health, safety and welfare of the client, yourself and colleagues, in line with Health & Safety legislation.
• Promote a healthy and safe working environment, reporting health & safety concerns to the Branch immediately.
• Raise safeguarding concerns immediately to the Branch.
• Following training and a competency assessment, ensure mediation is administered as per the client\'s MAR charts.
• Ensure MAR charts are completed fully and legibly; raise any anomalies to the Branch.
• Report accidents, incidents, near misses immediately to the Branch.
• Utilise the Branch out of hours (on call) to escalate concerns or issues.
• Maintain regular communication with the Branch Manager, Care Planner and other key contacts outlined by the branch.
• Monitor and action training renewals as required by expiry dates on the team portal.
• Attend branch team meetings at least twice a year.
• Participate in supervision at least four times a year.
• Co-operate with the business in investigations, including attending an investigation meeting.
• Communicate effectively and clearly to promote understanding.
• Report changes to health or needs of the client to the Branch immediately; contact GP / other healthcare professionals as requested.
• Work in a collaborative and cooperative manner with all health care professionals involved in the provision of care.
• Ensure the gifts policy is adhered to and report any gifts to the Branch Manager.
• Promote the values of the business.
• Support the business Sustainability strategy by promoting recycling, reducing energy consumption and efficiency.

4. Accountabilities

• Provide a high quality of care, adhering to policies, procedures and the client\'s Care Plan, including risk assessments at all times.
• Promote as a positive role model for the business.

5. Person Specification

Essential

• Ability to work on own.
• Good communication skills, both written and verbal.
• Ability to problem solve.

Desirable

• QCF / SNVQ Level 2 in Health & Social care (or equivalent).
• Experience of providing care in a paid or unpaid capacity.
• Full Driving licence.
• Experience of supporting people with dementia.
• Understanding of safeguarding and adult & child protection.
• Understanding of the Mental Capacity act (England) and Adults with Incapacity Act (Scotland).
• Understanding of Health & Safety at work.
• Computer literate.

6. Competencies & Behaviours

• Ability to work independently within the community.
• A strong sense of responsibility.
• Good communication skills.
• Reliable, honest, and trustworthy.
• Understand the need for and maintain confidentiality.
• Professional, friendly, and willing disposition.
• Ability to empathise with clients and their families.

7. Values

All aspects of our business, including relationships we create, our approach to work and the decisions we make are built upon our values. Our values are a commitment to collaborative working to deliver excellent client care and experience. The values ensure we remain supportive, transparent and accountable including embracing diversity, as we belief that everyone counts. The values help us to remain efficient in delivering health and high-quality care for all, now and for future generations.

• Care made better: for those we support and each other.
• Quality made better: ensuring the highest standards of dignity, care and respect for all.
• Life made better: exceptional people providing exceptional care in your community.

8. Approval

Version 2 - England • Date 09/04/2025

Document Owner: Andrea O\'Connor

Prestige Nursing & Care Accountabilities

Confidentiality

All Prestige Nursing & Care colleagues have a legal and ethical duty to protect confidential information, including colleague and client data, ensuring it is used only for its intended purpose. All colleagues must handle and disclose information lawfully and in line with company policies, maintaining the highest standards of confidentiality and data protection.

Information security and governance

All Prestige Nursing & Care colleagues must stay up to date with information governance, security, confidentiality, and data protection requirements. All colleagues must adhere to company policies, procedures, and guidance to ensure information is managed legally, securely, efficiently, and in compliance with regulations. This includes appropriately handling records created or held during employment, ensuring availability for sharing while following confidentiality policies, procedures, and guidelines (e.g., Freedom of Information Act 2000, Caldicott guidelines).

Safeguarding

All Prestige Nursing & Care colleagues are responsible for safeguarding. All colleagues must protect and promote the welfare of children, young people, and adults at risk by staying informed on safeguarding and information-sharing policies and procedures. It is essential to attend training to recognise indicators for concerning behaviours and report any concerns or allegations in line with company and regulatory guidelines. Safeguarding supervision should be sought as needed.

Health, safety and wellbeing

All Prestige Nursing & Care colleagues have a legal duty to ensure the health, safety and wellbeing of themselves and others whilst at work. This includes following safe working practices, reporting accidents and hazards to their manager, and adhering to relevant policies, including moving and handling guidelines. All colleagues must actively contribute to a positive health and safety culture by understanding and complying with company procedures.

Equality, diversity, and inclusion

Prestige Nursing & Care is committed to equal opportunities, ensuring all colleagues are treated fairly regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All colleagues must uphold this policy by treating others (including clients and colleagues) with dignity and respect, eliminating discrimination, harassment, and victimisation, and reporting any incidents. Inappropriate behaviour and language should be constructively challenged, promoting a culture of inclusion and positive change.

Environmental sustainability

All Prestige Nursing & Care colleagues must actively engage in sustainable practices to reduce environmental impact in the workplace. This includes conserving energy and water, minimising waste, recycling appropriately, and reducing unnecessary resource use. All colleagues must comply with company sustainability policies and procedures, support eco-friendly initiatives, and consider environmental responsibility in daily tasks. By adopting sustainable practices, we contribute to a healthier planet and a more efficient workplace.