Care Assistant

Strong Life Care; Norwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

Strong Life Care in Norwich is seeking a dedicated Care Assistant to support residents with high standards of care across clinical, dementia, and relationship-centered care. You will work under the nurse supervision to ensure compassionate, person-centered support tailored to each resident’s needs.

The role emphasises teamwork, safety, and ongoing engagement with residents, including mealtimes and activities, while complying with infection control policies and company procedures.

Qualifications

• Experience in care home environment preferred.
• Strong written, verbal and non‑verbal communication skills.
• Knowledge of dementia care is desirable.

Responsibilities

• Provide and assist with all aspects of care in the home.
• Deliver care with continuous assessment, planning, implementation and evaluation.
• Assist nurses with care and safety of residents.
• Support mealtimes and meals suitable for residents.
• Report care issues to nurses and update care plans as needed.
• Engage residents in conversations and activities to promote dignity.
• Maintain infection control and safe working practices.

Skills

Customer service

Communication

Dementia care knowledge

Education

QCF Diploma Level 2 / NVQ Level 2 in Health & Social Care

Job description

JOB SUMMARY

Reporting to the nurse, the Care Assistant is responsible for ensuring a high level of care is provided to our residents and meets the code of conduct and company procedures.

The Care Assistant will provide and ensure the highest standards of care are achieved in all areas of the home including relationship centered care, clinical care, and dementia care.

JOB SPECIFIC RESPONSIBILITIES

Clinical Care and Support

• Provide and assist the team with all aspects of care in the home.


• Deliver care in the home, to ensure continuous assessment, planning, implementation, and evaluation of residents’ care.


• Assist the team with basic nursing care to residents.


• Always provide high quality care to residents paying attention to their specific and individual needs.


• Assist residents during mealtimes ensuring they receive meals that are suitable.


• Ensure that the nurses are made aware of any care issues within the home.


• Assist the care team in weighing the residents as and when required.


• Assist with and participate in all activities provided within the home to promote relationship centered care.


• Assist with ensuring care plans are regularly reviewed, updated and that they are appropriate to the residents’ needs and reflect the care being delivered.


• To actively engage with residents in conversation and meaningful occupation related to their lifestyle choices at a level and pace that values the individual and respects their dignity and communication differences.


• To respond in a timely way to residents who are distressed (calling out, calling for help, knocking or making noises that suggest the need for support) or seek assistance if you feel unable to respond appropriately.

Health and Safety

• Attend and complete all training and qualifications (statutory, mandatory, and developmental).


• Ensure the nurses are informed of any incidents in the home.


• Ensure storage of medications are in line with company policies and procedures.


• Ensure risk assessments are completed within the home and safe working practices are followed.


• Ensure equipment and environment is safe within the home


• You will be required for this role to potentially liftheavy objects and operate lifting equipment (with training).


• All staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems regarding this to the manager. All staff undertaking patient care activities must attend infection control training and updates as required by this organisation.

JOB DESCRIPTION RECORD

This job description reflects the current main organisational priorities for the position and does not represent a legal or binding agreement on job title, duties or roles and responsibilities. These priorities may develop and change in consultation with the post holder in line with the needs and priorities of the business.

PERSON SPECIFICATION

Essential Criteria

Qualifications/Education

• QCF Diploma Level 2 / NVQ Level 2 in Health & Social Care (Desirable)


• Willingness to work towards achievement of QCF Diploma Level 2 in Health & Social Care

Experience

• Working within a care home environment


• Experience delivering high quality relationship centered care (Desirable)

Skills/

Knowledge

• Strong customer service skills


• Excellent written, non-verbal and verbal communication skills


• Knowledge of dementia (for care homes for people living with dementia) (Desirable)

Personal Qualities

• Reliable and punctual


• Able to adapt to change


• Approachable


• Confident


• Diplomatic


• Enthusiastic


• Flexible


• Listening skills


• Patient


• Positive attitude


• Self-motivator


• Flexible approach to working hours - able to work on a shift basis


• Ability to always promote a professional image for the company


• Willing and able to travel to other homes where needed for training / support


• Able to adapt to the Strong Life culture

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