Care and Support Worker

Southern Housing; Ryde; On-site; GBP 21,000 - 25,000; Full time

Job summary

Southern Housing aims to support residents across supported housing schemes with compassionate, person-centred care. You will work as part of a team to promote dignity, independence and inclusion, while building strong relationships with residents and colleagues.

This hands-on role requires flexibility, including evenings and weekends, with full training provided and opportunities to pursue an NVQ Level 2 in Care to develop your career in the housing and care sector.

Qualifications

• No previous experience required; full training and support provided.
• Willingness to work towards NVQ Level 2 in Care.
• Ability to maintain accurate records and reports.

Responsibilities

• Deliver person-centred care to residents across schemes and services.
• Support residents to live as independently as possible while promoting dignity and inclusion.
• Adapt to evenings and weekend rotas and participate in on-call arrangements if required.

Skills

Communication

Compassion

Person-centred

Relationship building

Problem-solving

Adaptability

Teamwork

IT skills

Safeguarding

Qualifications

Education

NVQ Level 2 in Care

Job description

About The Role

We’re looking for caring, positive people to join our team and help us provide personalised care and support to residents and people who use our services. Working as part of a supportive team, you’ll deliver person‑centred care in line with individual care and support plans, helping people to live as independently as possible while promoting dignity, choice and inclusion.

You’ll support a diverse range of individuals, including older people, people with learning disabilities and autism, people with mental health needs and people with complex support needs. Services are delivered across supported housing schemes, extra care schemes and community‑based services.

This is a hands‑on role that requires flexibility. You’ll be expected to work evenings and weekends where required, undertake moving and handling duties, and may be required to participate in sleep‑in and on‑call rotas.

You’ll work across our schemes and services located in Freshwater, Ryde, Newport and the Bay area. A vehicle with business use insurance is required for this role.

We're looking for someone who is compassionate, reliable and committed to improve the quality of life for people with care needs.

You’ll bring:

• Communication skills: the ability to listen and communicate effectively with residents, colleagues and professionals
• Compassion and empathy: a caring, patient and respectful approach to supporting others
• Person‑centred approach: the ability to promote independence, choice, inclusion and dignity
• Relationship building: confidence forming positive and professional relationships with residents and colleagues
• Problem‑solving ability: the ability to remain calm in emergencies and respond professionally to challenging situations
• Adaptability: a flexible approach to work and the ability to adapt to different environments and individual needs
• Teamwork: the ability to work effectively as part of a team while maintaining professional boundaries
• Technical skills: basic IT skills and the ability to maintain accurate records and reports
• Values and safeguarding: a commitment to equality, anti‑discriminatory practice and safeguarding responsibilities
• Qualifications & development: willingness and ability to work towards an NVQ Level 2 in Care and complete the training required for the role

No previous experience is necessary — full training and support will be provided.

About the team

You’ll be part of our Care & Support service, delivering person‑centred, CQC‑regulated care across supported housing schemes, extra care schemes and community‑based services.

Our teams support people to live as independently as possible, helping them achieve their goals while promoting dignity, wellbeing and safety. Working closely with residents, families and partner agencies, we tailor our support to each individual’s needs, preferences and wishes, ensuring people feel valued, respected and empowered in daily lives.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.