Cardiff Council - Corporate Apprentice (Level 2) - (H&SC Adults) Day Service Support Worker

ACT Training Ltd; Cardiff; On-site; GBP 18,000 - 22,000; Full time

Job summary

A training organization is seeking a Corporate Apprentice to provide person-centred support to individuals with complex needs. The role involves communicating effectively with service users and their families, attending to their personal needs, and participating in various training and development activities. Ideal candidates should be proactive, adaptable, and possess strong communication skills.

Qualifications

• Ability to support service users in a person-centred way.
• Good communication with service users and families.
• Proactive and adaptable to change.

Responsibilities

• Support service users to achieve outcomes in the Day Service Plan.
• Attend to personal and physical needs of service users.
• Participate in training and development experiences.

Skills

Communication skills

Adaptability

Proactivity

Customer service

Job description

Overview

The Learning Disability Complex Needs Day Service provide high quality, outcome led, person centred support to people with learning disabilities with complex support needs.

Role

Corporate Apprentice

Responsibilities

• To become competent in the following activities by the end of the apprenticeship period.
  • To learn how to support service users in a person-centred way to enable them to achieve the outcomes outlined in the Day Service Plan.
  • To carry out duties as agreed with the Day Service Officer, using the resources available at the service base and in the community.
  • To communicate with service users, their families and colleagues inside and outside of the Day Service.
  • To liaise with families/carers under the direction of the Day Service Officer.
  • To liaise with other services as and when this is needed by service users under the direction of the Day Service Officer.
  • To attend to the personal and physical needs of service users where necessary in a respectful manner.
  • To foster service users equality, diversity, rights and responsibilities.
  • To carry out tasks agreed at supervision within the agreed time span.
  • To maintain records and help compile reports.
  • To attend staff meetings and staff development programmes.
  • To deal with sensitive information and maintain confidentiality.
• To develop transferrable workplace skills e.g.
  • To be proactive, adaptable, and responsive to change.
  • To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles.
  • To support internal and external customer requests and ensure internal and external customer satisfaction.
  • To communicate with a range of internal and/or external customers as required.
  • To assist other team members in the carrying out of their duties.
  • To work with others to carry out duties linked to the section in which the Apprentice is placed.
  • To undertake and complete all training and development experiences as required.
  • To participate in Corporate Scheme events.

Corporate Requirements

• To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
• To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.
• As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
• Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.