Cardiff Call Centre Training Lead | Elevate CX

Hunter Selection; Cardiff; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruitment consultancy is seeking a Call Centre Trainer in Cardiff to design and deliver engaging training sessions for customer service teams. Offering a salary of up to £40,000 plus benefits, the role requires strong communication and training design skills. The candidate will enhance team skills and drive customer satisfaction in a supportive environment. This is an urgent recruitment, apply early to avoid disappointment.

Benefits

Salary of up to £40,000

27 days' holiday

Company pension contribution of up to 11%

Career development opportunities

Collaborative working environment

Qualifications

• Experience as a Customer Service Trainer or a similar role.
• Ability to design interactive training programs.

Responsibilities

• Design and deliver engaging training sessions for customer service teams.
• Create training materials including presentations and guides.
• Coach and mentor staff to enhance skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps.

Skills

Customer service training

Strong communication skills

Presentation skills

Knowledge of customer service best practices

Digital tools proficiency

Job description

A recruitment consultancy is seeking a Call Centre Trainer in Cardiff to design and deliver engaging training sessions for customer service teams. Offering a salary of up to £40,000 plus benefits, the role requires strong communication and training design skills. The candidate will enhance team skills and drive customer satisfaction in a supportive environment. This is an urgent recruitment, apply early to avoid disappointment.