Car Park Cleaning & Operations Assistant

Savills Management Resources; Nottingham; On-site; GBP 17,000 - 21,000; Full time

Job summary

Savills plc at Victoria Centre in Nottingham is seeking a Car Park Cleaning & Operations Assistant to maintain high standards of cleanliness, safety and presentation across our car parks. You will perform cleaning, inspections, and basic operation tasks while assisting customers as needed.

Working as part of the Car Park Team, you will follow health and safety procedures, report faults, support busy periods, and help create a welcoming environment for shoppers and visitors.

Qualifications

• Previous cleaning or facilities experience in a commercial, retail, leisure, or public-facing environment.
• Good understanding of cleaning methods, equipment, and safe working practices.
• Good communication and interpersonal skills.
• Ability to work independently and manage workload effectively.
• Strong attention to detail and commitment to high standards.
• Reliable, hardworking, and flexible approach.
• Ability to perform physical duties including walking, lifting, bending, and prolonged periods of standing.
• Customer-focused attitude with a willingness to assist others.
• Basic literacy and numeracy skills.
• Understanding of Health & Safety responsibilities within the workplace.
• Previous experience within a shopping centre, car park, facilities management, or cleaning environment.
• Experience of machine cleaning equipment such as scrubber dryers or pressure washers.
• Basic IT skills for completing records and reporting defects.

Responsibilities

• Carry out routine and reactive cleaning duties throughout all car park areas, including stairwells, lifts, pedestrian walkways, entrance and exit routes, payment areas, offices, welfare facilities, and customer-facing touchpoints.
• Ensure all areas remain free from litter, spillages, debris, and other hazards.
• Empty waste bins and dispose of waste in accordance with site procedures.
• Undertake regular patrols and inspections to identify cleaning requirements and presentation issues.
• Carry out deep cleaning tasks as required.
• Ensure all cleaning equipment and materials are used and stored safely.
• Maintain high standards of cleanliness and presentation throughout the car parks at all times.
• Support seasonal cleaning activities and additional cleaning requirements during peak trading periods.
• Report maintenance issues, defects, damage, graffiti, and cleanliness concerns promptly.
• Conduct routine inspections of car park equipment and facilities.
• Monitor the condition of ticket machines, barriers, signage, lighting, lifts, and other car park infrastructure.
• Report faults and defects in line with company procedures.
• Maintain accurate inspection records, cleaning schedules, and operational logs.
• Assist with basic operational duties and support the wider Car Park Team where required.
• Respond to minor operational issues and raise where necessary.
• Provide a friendly, professional, and approachable service to all customers.
• Assist customers with general enquiries, directions, parking guidance, and car park information.
• Support customers experiencing issues within the car parks and raise where necessary.
• Act as an ambassador for Victoria Centre and promote a positive customer experience.
• Recognise when members of the public require assistance, including vulnerable persons, lost children, or customers requiring welfare support.
• Comply with all company Health & Safety policies and procedures.
• Take reasonable care for your own health and safety and that of colleagues, customers, contractors, and visitors.
• Report hazards, accidents, incidents, and near misses promptly.
• Ensure all cleaning activities are completed safely and in accordance with risk assessments and safe systems of work.
• Assist with emergency procedures and evacuations when required.
• Contribute to maintaining a safe, secure, and compliant environment throughout the car parks.
• Wear company uniform and maintain a professional appearance at all times.
• Work proactively and support colleagues across the wider centre operation.
• Bring forward ideas and suggestions to improve cleanliness standards and customer experience.
• Undertake any other reasonable duties as requested by management.
• Support the delivery of Victoria Centre operational objectives.

Skills

Cleaning experience

Facilities management

Customer service

Health & safety awareness

Attention to detail

Job description

Purpose of the Role

As a Car Park Cleaning & Operations Assistant, you will be responsible for maintaining exceptional standards of cleanliness, safety, and presentation throughout Victoria Centre's car parks. You will ensure all areas are clean, hazard-free, well-maintained, and welcoming for customers, retailers, contractors, and visitors.

Working as part of the Car Park Team, you will carry out a range of cleaning, inspection, and operational duties while providing assistance and support to customers when required. You will play a key role in maintaining Victoria Centre's commitment to World Class Service by ensuring the car parks remain safe, secure, and presented to the highest possible standard at all times.

Key Responsibilities

Cleaning & Environmental Duties

• Carry out routine and reactive cleaning duties throughout all car park areas, including stairwells, lifts, pedestrian walkways, entrance and exit routes, payment areas, offices, welfare facilities, and customer-facing touchpoints.
• Ensure all areas remain free from litter, spillages, debris, and other hazards.
• Empty waste bins and dispose of waste in accordance with site procedures.
• Undertake regular patrols and inspections to identify cleaning requirements and presentation issues.
• Carry out deep cleaning tasks as required.
• Ensure all cleaning equipment and materials are used and stored safely.
• Maintain high standards of cleanliness and presentation throughout the car parks at all times.
• Support seasonal cleaning activities and additional cleaning requirements during peak trading periods.
• Report maintenance issues, defects, damage, graffiti, and cleanliness concerns promptly.

Car Park Operations

• Conduct routine inspections of car park equipment and facilities.
• Monitor the condition of ticket machines, barriers, signage, lighting, lifts, and other car park infrastructure.
• Report faults and defects in line with company procedures.
• Maintain accurate inspection records, cleaning schedules, and operational logs.
• Assist with basic operational duties and support the wider Car Park Team where required.
• Respond to minor operational issues and raise where necessary.

Customer Service

• Provide a friendly, professional, and approachable service to all customers.
• Assist customers with general enquiries, directions, parking guidance, and car park information.
• Support customers experiencing issues within the car parks and raise where necessary.
• Act as an ambassador for Victoria Centre and promote a positive customer experience.
• Recognise when members of the public require assistance, including vulnerable persons, lost children, or customers requiring welfare support.

Health & Safety

• Comply with all company Health & Safety policies and procedures.
• Take reasonable care for your own health and safety and that of colleagues, customers, contractors, and visitors.
• Report hazards, accidents, incidents, and near misses promptly.
• Ensure all cleaning activities are completed safely and in accordance with risk assessments and safe systems of work.
• Assist with emergency procedures and evacuations when required.
• Contribute to maintaining a safe, secure, and compliant environment throughout the car parks.

General Responsibilities

• Wear company uniform and maintain a professional appearance at all times.
• Work proactively and support colleagues across the wider centre operation.
• Bring forward ideas and suggestions to improve cleanliness standards and customer experience.
• Undertake any other reasonable duties as requested by management.
• Support the delivery of Victoria Centre operational objectives.

Skills, Knowledge & Experience

Essential

• Previous cleaning or facilities experience in a commercial, retail, leisure, or public-facing environment.
• Good understanding of cleaning methods, equipment, and safe working practices.
• Good communication and interpersonal skills.
• Ability to work independently and manage workload effectively.
• Strong attention to detail and commitment to high standards.
• Reliable, hardworking, and flexible approach.
• Ability to perform physical duties including walking, lifting, bending, and prolonged periods of standing.
• Customer-focused attitude with a willingness to assist others.
• Basic literacy and numeracy skills.
• Understanding of Health & Safety responsibilities within the workplace.

Desirable

• Previous experience within a shopping centre, car park, facilities management, or cleaning environment.
• Experience of machine cleaning equipment such as scrubber dryers or pressure washers.
• Basic IT skills for completing records and reporting defects.

Working Hours - 4 week rolling rota – including weekends and bank holidays

Salary - £12.71/hr

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