Car Customer Experience Specialist – Click & Collect

ARNOLD CLARK AUTOMOBILES LIMITED; Liverpool; On-site; GBP 24,000 - 33,000; Full time

Job summary

A prominent automotive retailer in Liverpool is seeking a skilled Customer Service Executive to enhance customer experiences at their Click & Collect branch. You will guide customers through the handover process, manage documentation, and ensure a positive interaction when collecting or selling vehicles. Ideal candidates should possess strong communication skills, attention to detail, and a passion for customer service. This role offers competitive pay, including a performance-related bonus, along with various benefits including flexible working hours and generous leave.

Benefits

Performance-related bonus of up to £7,800

33 days’ annual leave

Flexible working hours

Generous employee discounts

Private health care

Sick pay cover

Maternity and paternity packages

Discount on new and used vehicles

Contributory pension scheme

Qualifications

• Must have a thirst for knowledge and an ability to learn.
• Experience in a customer service role is preferred.

Responsibilities

• Completing the handover and purchase of cars for Click & Collect.
• Arranging documentation for handover to ensure smooth process.
• Encouraging customers to share experiences on social media.
• Helping customers familiarise themselves with their new vehicles.
• Providing relevant information to customers when assistance is required.

Skills

Energetic and enthusiastic with great people skills

Attention to detail

Confident communicator

Willingness to learn

Problem-solving and ownership skills

Full UK driving licence

Job description

A prominent automotive retailer in Liverpool is seeking a skilled Customer Service Executive to enhance customer experiences at their Click & Collect branch. You will guide customers through the handover process, manage documentation, and ensure a positive interaction when collecting or selling vehicles. Ideal candidates should possess strong communication skills, attention to detail, and a passion for customer service. This role offers competitive pay, including a performance-related bonus, along with various benefits including flexible working hours and generous leave.