Capacity & Stakeholder Operations Manager

Equals One Ltd; Cambridge; On-site; GBP 33,750 - 41,250; Full time

Job summary

Equals One Ltd is seeking a Business Support Manager based at the Cambridge & Peterborough Service Centre. The role oversees business support functions across contracts, ensuring effective coordination of activity, reporting, and stakeholder engagement to support operational delivery.

Key duties include line management of the Customer Service Team, capacity planning, performance monitoring, audits, and ensuring service quality.

Qualifications

• Management or supervisory experience.
• Performance monitoring and reporting.
• Contract or service delivery environment.
• Audit processes.

Responsibilities

• Line management of the Customer Service Team.
• Capacity and activity management across field service rounds.
• Stakeholder management and liaison with the Commissioning Authority.
• Reporting and performance monitoring including KPI review.
• Audit, compliance and customer service quality assurance.
• Management team responsibilities including recruitment and continuous improvement.

Skills

Organisation & coordination

Data analysis

Capacity planning

Communication & stakeholder engagement

Team collaboration

Job description

Equals One Ltd is seeking a Business Support Manager based at the Cambridge & Peterborough Service Centre. The role oversees business support functions across contracts, ensuring effective coordination of activity, reporting, and stakeholder engagement to support operational delivery.

Key duties include line management of the Customer Service Team, capacity planning, performance monitoring, audits, and ensuring service quality.