Capacity Planner

Aviva; Norwich; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading insurance company in Norwich seeks a Capacity Planner to optimize workforce management and resource allocation. The successful candidate will ensure the Claims team is adequately staffed to deliver exceptional service. You will leverage your analytical skills to create actionable data models and collaborate with various teams. The role offers a starting salary of circa £36,000, along with generous benefits including a bonus scheme and pension contributions.

Benefits

Bonus opportunity - 8% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Employee discounts

Free Aviva shares through Matching Share Plan

Parental and carer’s leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Extensive experience in capacity planning and designing robust data models.
• Strong analytical and problem-solving skills with ability to distil complex datasets.
• Comprehensive knowledge of insurance systems and claims activity impacts.

Responsibilities

• Ensure the PL Claims team has the right people at the right time.
• Create and maintain capacity plans to support service and growth.
• Manage budgets and plan recruitment for proper resource allocation.

Skills

Capacity planning

Analytical skills

Insurance systems knowledge

Systemic thinking

Excel proficiency

Tools

Excel

PowerPoint

Job description

Capacity Planner – Salary circa £36,000

Are you someone who enjoys turning data into actionable plans that keep things running smoothly?

This role is perfect for someone who loves problem-solving, thrives on collaboration, and wants to make a real difference in how we serve our customers. If you have experience in resource planning or workforce management and enjoy working with data to shape decisions, this could be your next step.

A bit about the job:

You’ll play a key role in making sure our Personal Lines (PL) Claims team has the right people in the right place at the right time. By understanding customer demand and predicting future needs, you’ll help us deliver excellent service every day. You’ll work closely with colleagues across Claims and Operations to create and maintain capacity plans that support both short-term service and long-term growth. Your insights will help us manage budgets, plan recruitment, and keep things running efficiently.

Skills and experience we’re looking for:

• Extensive experience in capacity planning and designing robust data models.
• Strong analytical and problem-solving skills, with the ability to distil complex datasets into clear insights.
• Comprehensive knowledge of insurance systems and the impact of claims activity on resource allocation and cost efficiency.
• Skilled in systemic thinking and interpreting cause-and-effect relationships within performance measurement frameworks.
• Advanced proficiency in Excel and PowerPoint, complemented by proven success in managing diverse stakeholders effectively.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £36,000 (depending on skills, experience, and qualifications)
• Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Planand share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].