Cancer Support Worker - Lymphoma | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cancer care provider in Greater London seeks a cancer support worker to provide essential support to the Clinical Nurse Specialist team. Responsibilities include patient communication, coordinating care, and responding to enquiries. Candidates should aspire to excellence in care and support flexible working options. The application closing date is 11 Nov 2025.

Responsibilities

• Act as the first point of contact for patients and colleagues.
• Review NHS email accounts and respond to enquiries.
• Alert the CNS team of patient issues or emergencies.
• Provide basic telephone advice and referrals.
• Coordinate assessments and appointments as needed.
• Recognise and respond to emergencies appropriately.
• Support information prescription delivery and access.
• Document and monitor care coordination activities.

Job description

Overview

We have an exciting opportunity for a cancer support worker position working with the Clinical Nurse Specialist team for Haemato-Oncology/ Lymphoma adult patients. The post holder will be patient-facing to ensure that treatment pathways for adult Haemato-Oncology/lymphoma patients undergoing treatment for malignancy are effectively managed. The roles and responsibilities of the post are designed to support the CNS team in providing keyworker care for adult haematology-Oncology/lymphoma patients.

Responsibilities

• To act as the first point of contact for patients, carers, GPs, and colleagues in other hospitals contacting the CNS team in a professional manner, and to proactively deal with telephone enquiries where appropriate.
• To regularly review the CNS NHS email accounts and support in responses to requests for patient-related enquiries
• To alert the appropriate members of the CNS team to patient enquires or problems, escalating immediately if patients are unwell
• Provide basic telephone advice and refer on or sign-post to other sources of support.
• Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
• Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
• Support information prescription delivery: this role may include printing out information prescriptions, assisting people accessing emailed information prescriptions, or offering to provide information prescriptions based on the all-cancers information pathway.
• Communicate and signpost to appropriate needs related information
• Guide people through the use of self-assessment resources.
• Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit. Provide support for the clinical nurse specialist in collecting HNA forms to help identify needs of the patient.

About The Royal Marsden

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

Benefits and culture

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That\'s why the pursuit of excellence lies at the heart of everything we do. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:

Notes

• This advert closes on Tuesday 11 Nov 2025