Cancer Follow-Up Co-ordinator

University Hospitals Sussex NHS Foundation Trust (279); Ovingdean; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in England seeks a Cancer Follow-Up Co-ordinator to manage patient follow-ups post-treatment. The role involves supporting patients, coordinating investigations, and liaising with clinical teams to ensure efficient care. Applicants should have strong IT skills, experience in patient communication, and a minimum of 5 GCSEs or equivalent. This position is vital for enhancing patient support and ensuring adherence to cancer pathway standards. An understanding of NHS processes is preferred.

Benefits

Comprehensive Wellbeing Programme

Flexible working opportunities

Supportive work environment

Qualifications

• Minimum of 5 GCSE's or equivalent qualification.
• Excellent IT skills with an understanding of MS Office.
• Experience in communicating with patients and NHS experience.
• Ability to train and coach others in own area of work.
• Understanding of Cancer pathways and waiting times standards.

Responsibilities

• Track patients following treatment and coordinate assessments.
• Evaluate results under clinical protocols.
• Build relationships with staff and patients.
• Monitor patient pathways and escalate concerns.
• Support with recruitment and training of staff.

Skills

IT skills

Verbal communication

Written communication

Negotiation

Initiative

Training others

Education

5 GCSE's or equivalent

NVQ level 3 or equivalent experience

Tools

Word

Excel

PowerPoint

Outlook

Job description

Cancer Follow-Up Co-ordinator

Closing date: 29 December 2025

The Cancer Services Team at University Hospitals Sussex NHS Foundation Trust is looking for Cancer Follow-up Coordinators. These roles will work alongside Cancer Support Workers, Clinical Nurse Specialists and the wider Cancer team to ensure patients have a timely, efficient, effective and supported follow‑up period following completion of their cancer treatment. Post‑holders will be based in a specific cancer‑type team and work closely with the clinical and non‑clinical members of that team.

These roles will be based across all our hospital sites – Royal Sussex County Hospital, Worthing Hospital and St Richard's Hospital.

Main duties of the job

The post‑holder will:

• Track patients following treatment, including enrolment onto and discharge from remote follow‑up systems.
• Coordinate investigations and symptom assessment questionnaires as per a pre‑defined schedule.
• Evaluate results within a clinically supervised protocol.
• Communicate with patients the outcome of review via standardised letters.
• Escalate to the clinical team as indicated by the protocol.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work‑life balance – because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Communication

Build relationships with a wide range of staff both internally and externally to undertake job role.

• Regularly communicate with patients to support them with completion of symptom questionnaires.
• Liaise with all diagnostic departments internally and externally to ensure that patients' tests are booked, undertaken and reported.
• Ensure all interactions with patients and staff are accurately recorded on the Trust’s Cancer Register (Somerset).
• Distribute standard correspondence and/or contact patients as defined in specialty‑specific standard operating procedures.
• Participate in PTL review meetings.
• Escalate concerns to the appropriate or agreed MDT member.
• Attend and occasionally lead the cancer department daily huddles to ensure the trust communications and any changes in policy and procedures are received.

Service Delivery and Improvement

• Have specialist knowledge of specific cancer pathway procedures and clinical protocols and contribute to MDT policies and procedures, especially those associated with tracking, implementing practice as agreed.
• Monitor patient pathways, escalating any breaches in pathway compliance and test results outside of range (as documented in clinical protocols).
• Develop specialty‑specific work practices to enable cross cover.
• Distribute patient experience surveys when required.
• Provide any requested support to the MDT to ensure the implementation and monitoring of changes to the patient pathway ensuring a continuous cycle of improvement.
• Participate in staff surveys.
• Contribute to any patient letters or information leaflets designed by the MDT.
• Maintain a regular stock of patient information leaflets, ordering from suppliers and using I‑PROC.

People Management and Development

• Develop and or monitor standard operating procedures around specific working practices within sphere of responsibility.
• Demonstrate own duties to new starters, less experienced staff and those in other cancer tumour groups.
• Advise members of the MDT on the use of the Cancer PTL: act as champion or super‑user.

Patient Care Delivery

• Provide general non‑clinical advice to patients as a result of their telephone or email queries especially appointments and information around agreed clinical protocols.
• Signpost patients with any clinical queries to the Cancer Nurse specialist(s).
• Signpost patients with specific information queries to the Cancer Support workers.

Learning and Development

• Assist with the recruitment of similar roles within the division.
• Attend mandatory training updates as required.
• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Identify own learning needs and jointly plan training requirements with your line manager.
• Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, the post holder may be asked to flexibly undertake other duties that are consistent with the role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Person Specification

Application form

• Minimum of 5 GCSE's or equivalent. Educated to NVQ level 3 or equivalent level of experience.
• Excellent IT skills with an understanding of Word, Excel, PowerPoint and Outlook.
• Skills in verbal and written communication, negotiation, producing and managing reports and databases, following specific protocols and ability to initiate change to improve efficiency.
• Experience of training others in own area of work.
• Ability to work on own initiative with minimal supervision.
• Broad understanding of Cancer pathways and cancer waiting times standards. Previous NHS experience. Teaching and coaching experience.
• Experience of communicating with patients. Experience of being involved in Service Developments.

Equality, Diverity and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)