Cancer Delivery Support Officer | East Suffolk and North Essex NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Colchester seeks a dedicated individual to support the cancer pathway in the Dermatology Department. This role involves ensuring timely patient processing, troubleshooting delays, and maintaining communication with various stakeholders. Ideal candidates will possess strong administrative skills, be highly organized, and capable of working independently in a fast-paced environment. Benefits include flexible working options, a generous pension scheme, and access to NHS discounts. The role aims to enhance patient care in line with national standards.

Benefits

Flexible working options

Generous pension scheme

Unsocial hours payments

27 days annual leave

Access to NHS discounts

Qualifications

• Strong administrative skills are essential for managing patient pathways.
• Experience in clinical or patient pathway administration is desirable.
• Ability to work effectively both independently and with a team.

Responsibilities

• Collaborate with the Operational Team to achieve cancer waiting time standards.
• Act as a key link ensuring timely patient processing.
• Identify and troubleshoot issues in patient pathways.
• Communicate with patients and tertiary centres to resolve pathway delays.
• Maintain regular communication with clinicians regarding patient pathways.
• Operate independently with support from the Dermatology team.

Skills

Highly organised with strong administrative skills

Ability to work independently

Motivated to work in a busy environment

Job description

Overview

Do you want to support patients moving faster through their cancer pathway? The Dermatology Department at Colchester is looking for someone to support the Skin cancer pathway by ensuring no delays and liaising with clinical and non‑clinical teams.

The role supports the Trust's National Cancer Waiting Times Standards and will be trained and developed within the Operational Team.

Responsibilities

• Work collaboratively with the Operational Team to support the Trust in achieving National Cancer Waiting Times Standards.
• Act as the key link ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways.
• Identify and troubleshoot blockages in patient pathways, providing proactive information in anticipation of potential problems, actively developing solutions and escalating as necessary to the Operational Team/Clinical lead.
• Contact patients and tertiary centres directly to facilitate a prompt resolution to any pathway issues or delays.
• Track patient pathways and maintain regular communication with clinicians.
• Operate independently for the majority of the time, with support through regular meetings with the Dermatology team.

Requirements

• Highly organised with strong administrative skills.
• Motivated to work well within a busy, rewarding environment and contribute to high quality patient care.
• Ability to work independently and as part of a team.
• Experience or knowledge of clinical or patient pathway administration is desirable.

Benefits

• Flexible working options.
• Generous pension scheme.
• Unsocial hours payments where applicable.
• 27 days annual leave on commencement (pro rata).
• Access to NHS discounts.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

For full details of the responsibilities and duties of this role please see the attached job description.

This advert closes on Thursday 1 Jan 2026