Cancer Delivery Support Officer

East Suffolk and North Essex NHS Foundation Trust; Colchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional NHS organization is looking for a Cancer Delivery Support Officer in Colchester. This role involves ensuring timely processing of patients in the cancer pathway and working closely with clinical teams. Ideal candidates should have previous healthcare experience and be capable of managing complex information. The position is pivotal in enhancing patient care quality, offering training, development, and flexible work options to support staff well-being.

Benefits

Generous pension scheme

27 days annual leave on commencement (pro rata)

Access to NHS discounts

Qualifications

• Experience in a healthcare setting.
• Knowledge of cancer pathways, specifically Skin Cancer pathway.
• Ability to produce reports.

Responsibilities

• Collaborate with the Operational Team to support National Cancer Waiting Times Standards.
• Act as a key link in processing patients on a cancer pathway.
• Troubleshoot blockages and provide proactive solutions.

Skills

Experience of dealing with complex and/or sensitive information

Ability to use Microsoft Office, especially Excel and Access

Ability to analyse complex problems

Education

GCSE's A to C or equivalent in Maths and English

Tools

Epic EPR

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

Cancer Delivery Support Officer

The closing date is 01 January 2026

Do you want to support patients moving faster through their cancer pathway?

If you are highly organised and love working within an admin environment, with an engaging clinician team as well as making a difference with direct impact to patient care, then this is the role for you.

The Dermatology Department at Colchester are looking for someone to support the Skin cancer pathway. This role will include ensuring no delays in the Skin cancer pathway and liaising regularly with various clinical and non clinical teams. This is a really important and rewarding role to make a real difference to patient care.

In this department you will be fully supported by the Operational Team with regular training and development.

If you are a motivated person with the ability to work well within a busy and rewarding environment, and wish to support and contribute to the delivery of high quality patient care, we would love to hear from you.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Main duties of the job

In this post you will work collaboratively with both the Operational Team to support the Trust in achieving National Cancer Waiting Times Standards. You will be 'the key link' ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways and the National Cancer Waiting time targets.

You will be responsible for troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, actively coming up with solutions and escalating as necessary to the Operational Team/Clinical lead and closing the loop on next steps.

You will work unsupervised for the majority of the time but will be supported, as necessary, by Dermatology with regular meetings. You should have the ability to work in a team and independently.

You will be required to contact patients and/or tertiary centres directly to facilitate a prompt resolution to any pathway issues or delays. You will also be responsible for tracking patient pathways and have regular communication with clinicians.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

• Experience of dealing with complex and/or sensitive information and unpredictable situations.
• Epic EPR
• Previous experience of working in a healthcare setting
• Previous experience with cancer pathways
• Previous knowledge of Skin Cancer pathway

Qualifications

• GCSE's A to C or equivalent in Maths and English.

Knowledge

• Ability to use Microsoft Office, in particular Excel and Access
• Ability to use and produce reports
• Ability to analyse complex problems and to develop practical and workable solutions to address them
• Good working knowledge of 18 week and cancer pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust