Campus Receptionist

West College Scotland; Clydebank; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading educational institution in Scotland is seeking a Campus Receptionist to provide excellent customer service and manage reception duties. The position requires prior experience in reception service and strong interpersonal skills. The role offers a salary of £24,817 to £27,902 pro rata, along with generous holiday entitlement and flexible working opportunities.

Benefits

Generous holiday entitlement – 45 days

Membership of the Local Government Pension Scheme

Enhanced maternity, paternity and adoption leave pay

Opportunities for hybrid / home working

Dedicated wellbeing team

Employee assistance programme

Qualifications

• Experience of providing a frontline information/reception/telephony service.
• Competent IT skills and excellent inter‑personnel skills with a customer‑focused approach to work.
• Ability to demonstrate sensitivity, tact, diplomacy and integrity required in the post.

Responsibilities

• Provide excellent customer service and an effective reception service for all customers.
• Manage first aid and emergency calls effectively and in accordance with College procedures.
• Observe and implement College procedures in respect of Data Protection and Health and Safety.
• Answer and process all calls courteously and effectively, record and forward all enquiries.

Skills

Frontline information/reception service experience

Competent IT skills

Excellent interpersonal skills

Customer-focused approach

Sensitivity and integrity

Job description

Campus Receptionist (Ref: WCSR0001233)

Student Advisory Service
Grade 2
Salary £24,817 to £27,902 pro rata, per annum
(plus generous staff benefits package)
Hours: 35 hours per week
Location: Clydebank

About West College Scotland

West College Scotland is modern, inclusive, ambitious and innovative. Winners of multiple awards, including The Herald’s Top Employer Award for our pioneering use of Digital Technologies, we are one of the largest Regional Colleges in Scotland with campuses in Clydebank, Greenock and Paisley. We deliver exceptional learning and vocational training opportunities to the West of Scotland region.

Responsibilities

• Provide excellent customer service and an effective reception service for all customers.
• Manage first aid and emergency calls effectively and in accordance with College procedures.
• Observe and implement College procedures in respect of Data Protection and Health and Safety.
• Answer and process all calls courteously and effectively, record and forward all enquiries (telephone, voicemail, email) in a timely manner to relevant College departments and staff in accordance with College procedures.

Qualifications

• Experience of providing a frontline information/reception/telephony service.
• Competent IT skills and excellent inter‑personnel skills with a customer‑focused approach to work.
• Ability to demonstrate sensitivity, tact, diplomacy and integrity required in the post.

Benefits

• Generous holiday entitlement – 45 days holiday (pro‑rata) including bank & public holidays.
• Membership of the Local Government Pension Scheme.
• Enhanced maternity, paternity and adoption leave pay (subject to eligibility).
• Opportunities for hybrid / home working where appropriate.
• Flexible working opportunities.
• Access to a dedicated wellbeing team and a 24/7 confidential employee assistance programme.
• Support to enhance your skills through a variety of methods including online learning, coaching and self‑directed study.

Equal Opportunities

We are an inclusive place to work – we encourage applications from all candidates regardless of age, disability (visible and non‑visible including neurodiversity), gender identity, sexual orientation, religion or belief, race, or any other protected characteristic. We are committed to Equality, Diversity and Inclusion at West College Scotland.

Application Information

This is an excellent opportunity to join one of Scotland’s sector leading colleges. Full details of the skills and qualifications required can be found on the employee specification. To view our vacancies and to apply for posts please apply online. The closing date for all completed applications is Friday 21st November 2025. Occasionally correspondence relating to your application may go into your spam/junk email folder.