Campus IT Support Analyst - Help Desk & AV Specialist

Birmingham City University; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading educational institution based in Birmingham is seeking a proactive IT Support Analyst to join their dynamic IT Support Services team. The role entails providing day-to-day support for staff and students, managing incident resolution through the Help Desk, and collaborating closely with technical teams on AV equipment and end-user devices. The ideal candidate will have strong IT support experience and a good working knowledge of ITIL practices. This is a full-time fixed-term position with a salary range of £35,331 to £39,002 per annum plus a 5% shift allowance.

Qualifications

• Previous experience in IT support roles in a busy organisation.
• Good working knowledge of ITIL practices.
• Experience working within higher education is advantageous but not essential.

Responsibilities

• Manage calls through the Service Desk and resolve incidents.
• Work with staff and students to log their incidents and service requests.
• Ensure excellent customer service at the Help Desk.
• Provide proactive maintenance to workstations and AV equipment.
• Liaise with teams to resolve complex incidents.

Skills

IT support experience

Knowledge of ITIL practices

Customer service skills

Job description

A leading educational institution based in Birmingham is seeking a proactive IT Support Analyst to join their dynamic IT Support Services team. The role entails providing day-to-day support for staff and students, managing incident resolution through the Help Desk, and collaborating closely with technical teams on AV equipment and end-user devices. The ideal candidate will have strong IT support experience and a good working knowledge of ITIL practices. This is a full-time fixed-term position with a salary range of £35,331 to £39,002 per annum plus a 5% shift allowance.