Campus Duty Manager Eastlands

G4S Global; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security company is looking for a Campus Duty Manager to oversee the static guarding team in Manchester. The role includes managing incidents, maintaining high service levels, and requires proven team leadership skills. Working a 4-on 4-off schedule is essential. The ideal candidate should possess a SIA Door Supervisor licence and experience in the Guarding industry. This position offers competitive pay and career development opportunities.

Benefits

Access to discounts in various categories

24-hour Employee Assistance Programme

Company Pension scheme

Free on-site parking

Qualifications

• Proven experience of leading and managing a team in a service delivery environment.
• Ability to inspire others to contribute their best.
• Experience in HR issues including performance grievances.

Responsibilities

• Manage incidents/queries and ensure high standards of service.
• Assist in training and upskilling officers.
• Produce daily and incident-specific reports.

Skills

People management

Customer service

Communication

Analytical skills

Performance management

Education

SIA Door Supervisor licence

Unrestricted right to work in the UK

Full UK driving licence

Tools

Google Suite

Job description

CAMPUS DUTY MANAGER Etihad Campus Manchester

Please note: You must be able to work a 4-on 4-off pattern (4 days 4 off 4 nights 4 off. This will include bank holidays and weekends)

This is a Full time Permanent role.

Salary: 15.00 per hour

G4S Secure Solutions (UK&I) are leaders in the Security and Safety Industry and part of the largest global security company Allied Universal. We provide proactive security services and cutting‑edge smart technology to deliver evolving tailored solutions that enable our customers to focus on their core business. Our excellence starts with our local leadership and local presence.

The role

The Campus Duty Manager is responsible for the smooth running of the 24‑hr static guarding team across the campus under the leadership of the Campus Security Manager (CSM).

The role is to ensure G4S contractual services and standards are delivered and maintained with high customer service in mind, ensuring appropriate staffing levels are deployed to meet the client’s operational requirements, evidencing staff integration across the wider G4S operations on the campus. A team of experienced and dedicated Security Officers will support you in your role.

Key Responsibilities

• Manage campus related incidents/problems or queries, reporting and resolving in the prescribed manner and advising relevant parties within the timescale set.
• Set and maintain high standards of service and discipline, especially related to officer behaviours, dress, appearance, discipline, performance and image related matters.
• Manage a fair and workable roster to company guidelines ensuring contractual hours are met.
• Assist the CSM in organising training and upskilling of officers whilst continually assessing individual needs.
• Ensure officer standards of customer care are high.
• Complete monthly care reports in conjunction with the CSM and maintain electronic records and store securely in line with GDPR policy.
• Maintain company documentation in an efficient, tidy and compliant manner (as may be required for client or police purposes).
• Be responsible and accountable for the maintenance of all company equipment on campus relating to 24‑hr static security and the wider operation.
• Manage the process for reminders for licence renewals (ie Mandates / SIA).
• Ensure a well briefed team with documentary evidence accordingly.
• Produce daily and incident‑specific reports to a set timeframe.
• Assist the CSM in the compilation of campus monthly reports.
• Action and respond to all workforce communications including holiday requests, queries, seeking advice and guidance when required.
• Attend MCFC / MCC site meetings when requested to do so.

About You

To be successful in this role you will need to have proven experience of leading and managing a team in a service delivery environment.

• Deliver contractual key performance indicators involving staffing levels, standards, reporting to the G4S Campus Security Manager and customer in person and via reports.
• People management skills including the ability to inspire others to contribute their best.
• Prior experience of performance management including disciplinary issues, capability absence management and conducting colleague achievement reviews.
• Ability to integrate with the onsite team and customer department leads.
• Excellent communication skills – ability to give clear direction and constructive feedback, develop two‑way communication and deliver difficult messages in a sensitive and tactful way.
• Good level of analytical skills and the ability to effectively forward‑plan to ensure we consistently deliver exceptional service.
• First‑class customer service skills – able to demonstrate experience of building effective lasting professional relationships with customers.
• Experience of dealing with HR issues to include performance grievances and disciplinary.
• A strong employee‑mindset ethos around safety, staff welfare, support, wellness and developing future talent in the team – a voice to senior management around front‑line issues and concerns.
• Deliver performance in line with annual budgets with support of the Contract Manager.
• Support and identify innovation / best practice for improvement opportunities and service efficiencies.

Requirements for the role

• SIA Door Supervisor licence.
• SIA CCTV Licence or willingness to work towards obtaining one.
• Experience in Guarding / Events industry (12 months minimum).
• Evidenced planning and organisational skills within a customer‑focused business.
• 5 years checkable work history.
• Unrestricted right to work in the UK.
• Highly proficient in both spoken and written English language.
• Computer literate – focus on Google Suite.
• Basic level of financial awareness – reading and understanding Profit & Loss.
• Able to work a 4-on 4-off pattern (4 days 4 off 4 nights 4 off – including bank holidays and weekends).
• Full UK driving licence.

Desirable

• Experience of managing a casual workforce.

As a full‑time employee of G4S / Allied Universal you will have access to the Perks at Work Scheme. Staff members will have access to promotional offers such as discounts in over 20 different categories ranging from electronics, home appliances, food & groceries, car buying, travel, fitness and more.

Employee Hub for self‑development and nationally recognised training courses.

24‑hour Employee Assistance Programme providing access to 24/7 online GP appointments, financial and well‑being advice / assistance.

Company Pension scheme.

Fantastic career development opportunities.

Free on‑site parking whilst on duty.

You will just need to complete the following application form and one of our recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry we do need to ask some questions for security and compliance purposes but don't worry – you will only need to complete them once.