Campaign Manager

Informa Group Plc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global publishing and events company is looking for a Campaign Manager in London. The role revolves around managing product delivery and ensuring customer satisfaction. Responsibilities include coordinating creative materials and providing excellent customer service. Ideal candidates should possess strong communication skills, analytical abilities, a Bachelor's degree, and proven sales experience. This is a full-time position based in a dynamic office environment, offering various benefits including generous annual leave and training opportunities.

Benefits

25 days annual leave rising to 27 after two years

Flexible range of personal benefits

Career development with training and mentoring

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator.
• Must have the ability to handle multiple deadlines and projects.
• Fast thinker capable of making decisions quickly.

Responsibilities

• Support the management of delivery of products on a contract.
• Coordinate creative materials from Agencies and/or Advertisers.
• Provide order status and performance updates to Sales Reps.

Skills

Excellent oral and written communication skills

Strong organizational skills

Analytical mindset

Proven sales and client management abilities

Accurate data entry skills

Education

Bachelor's degree required

Job description

This role is based in our 240 Blackfriars office London

The Campaign Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased capturing customer soft goals to communicate to all post sales teams collection / receipt of online media deliverables handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions

Onboarding & Campaign Set Up

• Coordinate the receipt of online creative materials from Agencies and / or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales CSM Product Ops teams about campaign status performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps; and
• Ensure proper revenue forecasting and recognition on a weekly basis.

Campaign Fulfillment

• Setting up auto-reporting and ownership of any manual client reporting deliveries
• Determine and execute campaign fulfillment strategy
• QA and monitoring delivery of campaigns and optimizing where necessary
• Weekly product / client reporting
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
• Processing lead returns and maintaining system accuracy
• Securing any necessary proof of delivery and processing month end close tasks

Knowledge skills and abilities required

• Experience working as a Customer Service Representative or Sales Administrator;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Analytical mindset- must be able to dissect problems and make decisions using data
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• Bachelors degree required;
• Proven sales and client management abilities preferably to the advertising and agency marketplace; and
• Accurate data entry skills problem solving ability and the ability to work independently.

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Analytical mindset- must be able to dissect problems and make decisions using data
• Extremely reliable - team player;
• Professional phone skills;Must have the ability to handle multiple deadlines phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• Bachelors degree required;
• Proven sales and client management abilities preferably to the advertising and agency marketplace; and
• Accurate data entry skills problem solving ability and the ability to work independently.

Additional Information

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race colour sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment.If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.

Our benefits include

• Great community : a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact : take up to four days per year to volunteer with charity match funding available too
• Career opportunity : the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out : 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Remote Work: No

Employment Type: Full-time

Key Skills

HR & Payroll,Instrument,Corporate Sales,Corporate Risk Management,Administrative Services,Database Administration

Experience: years

Vacancy: 1