Campaign Manager

Informa Plc; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading information services firm in the City of London is looking for a detail-oriented Campaign Manager to oversee customer campaigns. This role includes building client relationships, coordinating campaign setups, and ensuring campaign performance through effective communication and organization. The ideal candidate will have a Bachelor's degree and experience in customer service or sales administration. Competitive benefits and a supportive work environment are offered.

Benefits

25 days annual leave

Company funded private medical cover

ShareMatch scheme

Flexible personal benefits

Strong wellbeing support

Qualifications

• Experience as a Customer Service Representative or Sales Administrator.
• Ability to handle multiple deadlines and projects simultaneously.
• Quick thinking and decisive problem-solving abilities.

Responsibilities

• Coordinate campaigns from inception to completion.
• Build strong relationships with advertisers and agencies.
• Monitor campaign delivery with regular quality assurance checks.

Skills

Excellent communication skills

Strong organisational abilities

A familiarity with Excel spreadsheets

Reliability and collaborative spirit

Professional phone manner

Education

Bachelor's degree

Job description

Overview

Are you a detail-oriented professional who thrives in a fast-paced environment? Join our team as a Campaign Manager and become the vital link between our clients and their campaign success!

This role is based in our 240 Blackfriars Road office.

About the Role

As a Campaign Manager, you'll be the driving force behind exceptional customer experiences. You'll coordinate campaigns from inception to completion, ensuring every client receives the attention and results they deserve. Your keen eye for detail and ability to juggle multiple priorities will help build lasting client relationships and deliver outstanding campaign performance.

What You\'ll Do

Onboarding & Campaign Setup

• Build strong relationships with advertisers and agencies to create a loyal customer base
• Coordinate receipt of online creative materials to meet all campaign deadlines
• Communicate effectively with Sales, CSM, and Product Ops teams about campaign status and execution
• Respond promptly to customer inquiries via phone and email with a supportive, solution-focused approach
• Provide regular order status and performance updates to Sales Representatives
• Ensure accurate revenue forecasting and recognition on a weekly basis

Campaign Fulfillment

• Set up automated reporting systems and manage manual client reporting deliveries
• Develop and execute effective campaign fulfillment strategies
• Monitor campaign delivery with regular quality assurance checks and optimize performance
• Deliver weekly product/client reporting with actionable insights
• Process campaign changes while setting proper expectations around impact and timing
• Handle lead returns while maintaining system accuracy
• Secure necessary proof of delivery and complete month-end close tasks

Qualifications

• Bachelor\'s degree
• Experience as a Customer Service Representative or Sales Administrator
• Excellent communication skills, both written and verbal
• Strong organisational abilities and attention to detail
• A familiarity with Excel spreadsheets
• Reliability and collaborative spirit
• Professional phone manner and client management skills
• Ability to handle multiple deadlines and projects simultaneously
• Quick thinking and decisive problem-solving abilities

Additional Information

We believe that great things happen when people connect face-to-face. That\'s why we work in-person with each other, or with customers and partners, three days a week or more. When you\'re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it\'s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world