CAMHS Senior Secretary/ Administrator

Hertfordshire Partnership University NHS Foundation Trust; Welwyn Garden City; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading NHS healthcare organization is looking for a skilled individual to join their CAMHS East team as a secretary for a 3-month fixed term post. The candidate should have significant secretarial experience, proficient audio-typing skills, and strong organizational abilities. This role involves providing comprehensive support to clinical staff, maintaining patient records, and ensuring smooth administrative processes. Candidates with previous healthcare experience will be preferred.

Qualifications

• Significant secretarial experience, preferably in healthcare.
• Proficient in audio-typing and Windows applications.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide secretarial and administrative support to the team.
• Audio-type letters, reports, and meeting minutes.
• Book appointments and manage the team referral inbox.
• Maintain confidentiality of patient records.

Skills

Secretarial experience

Audio-typing

Excellent communication skills

IT skills

Organisation and time-management skills

Education

RSA II/III or equivalent

ECDL certification (desirable)

Job description

Overview

An opportunity has arisen for an organised, efficient, and enthusiastic individual to join the established CAMHS East team in HPFT CAMHS for a 3-month fixed term post. The CAMHS East team offers a range of specialist evidence-based therapeutic interventions for young people and their families who are presenting with moderate to severe mental health problems.

Key Responsibilities

• Provide comprehensive, professional, and effective secretarial and administrative support to the CAMHS East team and the Consultant Psychiatrists.
• Audio-typing letters, reports, and meeting minutes.
• Book appointments, manage the team referral inbox and take messages.
• Answer the telephone and pass relevant queries to the staff team.
• Organise room bookings, send out agendas and follow up on action points.
• Update individual patient records and maintain confidentiality at all times.
• Ensure all administrative processes run smoothly, adhere to Trust policies, and meet department procedures.
• Work independently, apply initiative, and communicate clearly with clinicians and wider colleagues.

Qualifications & Experience

• Significant secretarial experience, preferably within an NHS or healthcare environment (RSA II/III or equivalent).
• Proficient in audio-typing and competent with Windows and Word applications.
• Good general education and strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Strong numeracy and IT skills, including knowledge of Windows applications.

Desirable Criteria

• ECDL certification.
• Medical Secretary qualification with terminology knowledge.
• Familiarity with medical terminology.
• ePEX literacy or understanding of databases.
• Knowledge and understanding of health records function.
• Familiarity with the Rehabilitation of Offenders Act 1974 and related Disclosure and Barring Service procedures.

Other Requirements & Information

The role requires you to hold or obtain a Clearance from the Disclosure and Barring Service and comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct, and Equality and Diversity policies.

Please note that Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa – GOV.UK website.

About HPFT

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation. We are one of just five mental health trusts to achieve an overall rating of "Outstanding" from the Care Quality Commission and aim to be the leading provider of mental health and specialist learning disability services in the country. Our family of over 3,500 staff provides health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire and Norfolk. We are proud of our values: Welcoming, Kind, Positive, Respectful and Professional.