Calvin Klein, Supervisor, Mailbox

PVH; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent fashion company in Birmingham is seeking a Supervisor to ensure efficient shop floor operations and deliver high levels of customer service. The ideal candidate will have supervisory experience in a premium or luxury brand and possess strong communication and leadership skills. This is an excellent opportunity to lead a dedicated team and contribute to the company's success in a dynamic retail environment.

Benefits

Competitive and comprehensive benefits program

Supportive work environment

Flexibility at work

Qualifications

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Previous people-management experience with the ability to resolve conflict.
• Effective communicator with strong relationship-building skills.

Responsibilities

• Ensure efficient running of the shop floor to achieve high customer service levels.
• Support management team with personnel and merchandising functions.
• Drive shop floor sales and motivate the team to achieve goals.

Skills

Supervisory experience in premium or luxury brand

People management

Effective communication

Team player

Ability to resolve conflict

Energetic and authentic presence

Job description

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager‑on‑duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are executed; continually review these to ensure consistency.
• Work with the management team to build a talent pool for key positions, including possible successors.

Qualifications

• You have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You have previous people‑management experience with the ability to resolve conflict and unproductive disagreements.
• You are an effective communicator with the ability to build relationships with ease.
• You are a team player who recognises and celebrates the contributions and achievements of others.
• You are confident in giving feedback that promotes positive behavioural change.
• You work well with change, being able to quickly adapt and work with pace.
• You are energetic and authentic, showing a clear presence on the shop floor.
• You approach all issues with a ‘can do’ approach and act with initiative to find in‑store solutions.

About Calvin Klein

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. After nearly 50 years, Calvin Klein continues to be a cultural catalyst across the globe by embracing tension, sparking ideas and creating unforeseen realities. We believe in a culture that provokes discovery and brave thinking. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs. Global retail sales of Calvin Klein brand products exceeded $8 billion in 2015 and were distributed in over 110 countries. Calvin Klein employs over 10,000 associates globally. We were acquired by PVH Corp. in 2003.

Benefits

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.