Call Scheduler / Customer Service Advisor

IMH Recruitment; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is seeking an experienced Call Scheduler / Customer Service Advisor to join a busy Housing Team in Reading. The role involves efficiently coordinating repair works, providing essential support to the team, and maintaining records. Strong administrative experience, excellent communication skills, and proficiency in Excel are crucial for success. This position is office-based with pay ranging from £14.59 to £18.31 per hour.

Qualifications

• Experience within housing, repairs, or maintenance.
• Solid understanding of the repairs process.
• Outstanding organisational ability.

Responsibilities

• Schedule and coordinate repair works efficiently.
• Provide administrative and technical support to the repairs team.
• Maintain accurate records and manage information systems.
• Communicate with tenants, contractors, and colleagues.

Skills

Strong administrative experience in housing

Excellent communication skills

Proficiency in Excel

High attention to detail

Tools

Housing management systems

Job description

Overview

IMH are seeking an experienced and highly organised Call Scheduler / Customer Service Advisor to join our client's busy Housing Team at Reading. This office-based role plays a key part in the smooth running of the repairs and maintenance service— ensuring that residents receive a prompt, professional, and high-quality experience.

Responsibilities

• Schedule and coordinate repair works efficiently.
• Provide vital administrative and technical support to the housing repairs team.
• Maintain accurate records and manage information systems.
• Communicate with tenants, contractors, and colleagues to keep everything running seamlessly.

About You

• Strong administrative experience within housing, repairs, or maintenance.
• A solid understanding of the repairs process (emergency, urgent, and routine works).
• Excellent communication and customer service skills.
• Strong IT skills, including proficiency in Excel and housing management systems.
• Outstanding attention to detail and organisational ability.

Hours and Pay

Monday – Friday, 37 hours per week. Pay depends on experience: £14.59 – £18.31 per hour.

Location

This is an office-based position (5 days per week) at Bennet Road, Reading—perfect for someone who thrives in a fast‑paced, customer‑focused environment and enjoys being the vital link between teams and tenants.

How to Apply

If you're proactive, organised, and ready to make a real impact in the housing sector— we’d love to hear from you! Please apply with your updated CV or call (phone number removed).