Call Handler, Works Scheduler

CMS - Recruitment; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A property maintenance specialist is looking for a Call Handler/Scheduler in Reigate to manage customer calls and appointments. This full-time role offers a salary of £27k to £28k per annum, with excellent benefits including 20 days holiday and 8 bank holidays. The ideal candidate should have strong customer service skills and experience in a similar role. Apply online with an updated CV.

Benefits

20 days holiday

8 bank holidays

Optional overtime

Qualifications

• Experience in a similar role is desirable.
• Ability to handle inbound calls efficiently.
• Strong organizational skills for scheduling appointments.

Responsibilities

• Take inbound calls from around 60 customers per day.
• Schedule engineers' appointments for repairs and maintenance.
• Liaise with customers on job progress.
• Handle complaints and escalate when necessary.
• Perform other general administration tasks.

Skills

Customer service skills

Scheduling experience

Complaint handling

General administration

Job description

Call Handler, Works Scheduler
Based: Reigate
27-28k excellent benefits and optional OT
8AM to 5PM, Mon to Fri
Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth.
Duties of the successful call handler will include:

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

The Call handler or Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 27k to 28k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. There is also an occasional Saturday shift.
The clients office are based near Redhill, Surrey with quick access to the local train station, high street.
Please apply online with an updated CV.