Call Handler, Scheduler

Reccom Ltd/; Reigate and Banstead; On-site; GBP 27,000 - 28,000; Full time

Job summary

A large property maintenance specialist in Reigate seeks a Call Handler or Works Scheduler to manage inbound calls and schedule appointments for engineers. You will liaise with customers regarding job progress and handle any complaints as required. This full-time position comes with a salary of £27k-28k per annum, 20 days holiday, and 8 bank holidays. Experience in a similar role is desirable, and you may occasionally need to work on Saturdays.

Benefits

20 days holiday

8 bank holidays

Optional overtime

Qualifications

• Experience in a similar role is desirable.

Responsibilities

• Take inbound calls from around 60 customers per day.
• Schedule engineers' appointments.
• Liaise with customers on job progress.
• Handle complaints and escalate when required.
• Perform other general administration tasks.

Skills

Customer service

Scheduling appointments

Complaint handling

Administration

Job description

Call Handler, Works Scheduler

Based: Reigate – salary 27-28k, excellent benefits and optional OT, 8 AM to 5 PM, Monday to Friday.

Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth.

Duties of the successful call handler will include:

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers' appointments to carry out repairs and maintenance in domestic properties.
• Liaising with customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

The Call Handler or Scheduler role is a permanent or temp-to-perm position, full-time Monday to Friday. Salary £27k‑28k per annum plus 20 days holiday and 8 bank holidays. Experience within a similar role is desirable. Occasional Saturday shift may be required.

The client's office is based near Redhill, Surrey with quick access to the local train station.

Please apply online with an updated CV.