Call Centre Sales Team Leader

British Heart Foundation; Highgate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading charity organization is seeking a Call Centre Sales Team Leader to inspire and manage a high-performing team focused on fundraising and medical device sales. The ideal candidate will possess leadership qualities, fundraising or sales experience, and exceptional communication skills. The position offers a hybrid working model with a competitive benefits package including private medical insurance, pension scheme, and generous leave allowances. This is a six-month fixed contract with flexibility in working hours.

Benefits

30 days annual leave plus bank holidays

Private medical insurance

Pension scheme with employer contribution

Full pay for family leave

Life assurance

Extra paid leave for personal care

Qualifications

• Experience in fundraising or sales, preferably in charity or healthcare.
• Inspirational leader with high standard of IT literacy.
• Committed to customer experience with a proactive attitude.

Responsibilities

• Implement stewardship plans and cultivate fundraising opportunities.
• Lead the promotion and sales of medical devices.
• Manage and develop the sales team effectively.
• Build strong relationships with stakeholders.
• Produce reports on sales and team performance.

Skills

Leadership

Sales experience

Motivation

Communication skills

Data analysis

Tools

CRM systems

Sales systems

Job description

Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do? As our Call Centre Sales Team Leader, you'll lead, motivate and develop a high‑performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).

Responsibilities

• Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.
• Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
• People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
• Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
• Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies.

Candidate Profile

As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors.

You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward. We're looking for someone with a genuine passion for customer experience, who is results‑driven, resilient, and adaptable. Your proactive, "can‑do" attitude will not only foster team spirit but also inspire confidence and commitment in those around you. If you're eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.

Working Hours and Location

This is a fixed contract for six months from start date. Start date is ASAP. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Currently, the team typically go into the office once a week on Wednesday. Working hours are between 09:00am - 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.

Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.

Benefits

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.