Call Centre Sales Team Leader

British Heart Foundation; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A well-respected charity organization in Birmingham is seeking a Call Centre Sales Team Leader to lead and develop a high-performing team. You will support fundraising efforts and medical device sales, ensuring compliance and strong relationship management. The ideal candidate will have a background in fundraising or sales, alongside excellent leadership qualities and IT literacy. This position offers a hybrid working arrangement and generous benefits, including 30 days annual leave and private medical insurance.

Benefits

30 days annual leave plus bank holidays

Private medical insurance

Pension scheme with employer contribution

Life assurance

Extra paid leave for personal care

Qualifications

• Experience in fundraising or sales, preferably in charity or healthcare.
• Ability to motivate and develop a high-performing team.
• Strong IT literacy, particularly in CRM and sales systems.

Responsibilities

• Lead and develop a sales team for fundraising and medical device sales.
• Build and maintain relationships with donors and stakeholders.
• Ensure compliance with charity regulations and medical device laws.

Skills

Leadership

Sales

Relationship Management

Negotiation

Data Analysis

Tools

CRM Systems

Job description

About the role

As our Call Centre Sales Team Leader, you’ll lead, motivate and develop a high-performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).

Key responsibilities :

Stewardship Leadership : Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.

Medical Device Sales : Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.

People Management : Manage, motivate, and develop team members through regular 1 : 1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.

Relationship Management : Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.

Reporting & Compliance : Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies

We are looking to start someone in this role as soon as possible.

About you

As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors.

You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward.

We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you.

If you’re eager to apply your expertise of customer / donor stewardship and are committed to developing others, this is the ideal role for you.

Working arrangements

This is a fixed contract for six months from start date. Start date is ASAP.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Currently, the team typically go into the office once a week on Wednesday.

Working hours are between 09 : 00am– 07 : 00pm, subject to business needs. Normal working hours are 09 : 00am to 05 : 00pm - Monday to Friday with flexibility to work Saturdays and 11 : 00am - 07 : 00pm during peak event season.

What we offer :

Want to see what makes this team so special? Watch our videoto hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career : Customer Service Centre video link.

We offer our staff generous benefits, such as :

30 days annual leave plus bank holidays.

Private medical insurance, dental health cover, and money towards gym membership.

Pension scheme with employer contribution up to 10%.

Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.

Life assurance.

Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview process

Interviews for this role will takeplace in person at our Birmingham Office (B37 7YE) and are planned for 7 January 2026.