Call Centre Operator (4on 4off) FTC to End September 2027

KBR; Swindon; On-site; GBP 12,000 - 18,000; Full time

Job summary

KBR is hiring a Call Centre Operator on a 4 on 4 off shift for a fixed-term contract extending to September 2027. The role sits in the busy contact centre, handling calls and guiding customers per policy and procedures.

You will document details, coordinate with the supply chain, and aim for first-call resolutions. Essential qualifications include GCSE Maths and English and eligibility for security clearance.

Qualifications

• Essential: GCSE Maths and English
• Hold, have held or eligible to apply for security clearance

Responsibilities

• Act as the initial point of contact for customers, recording all relevant details
• Coordinate customer service requests with the supply chain and chase progress of work orders
• Resolve queries and complaints using a first call resolution approach
• Create accurate data records to enable timely and standard-compliant requests
• Enhance customer perceptions by delivering solutions in a customer-focused and timely manner
• Take ownership of own performance and seek opportunities to improve
• Maintain the highest standard of customer service at all times
• Keep up to date with changes across the team
• Comply with KBR's Zero Harm policy to promote safe working environments

Education

GCSE Maths and English

Security clearance eligibility

Job description

Call Centre Operator (4on 4off) FTC to End September 2027

At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.

Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.

Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.

Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.

About KBR And The Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy Contact Centre has opportunities for an enthusiastic Call Centre Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and Nights). Under close supervision, you will be operating in the Contact Centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities And Duties

• To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
• Responsible for resolving queries and complaints by applying a first call resolution plan to each call
• To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
• To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
• Takes ownership for own performance actively seeking opportunities to improve and develop
• Ensure the highest standard of customer service at all times
• To take action to keep up to date with changes across the team
• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments

Qualifications

Essential:

• GCSE (or equivalent) Maths and English
• Hold, have held or eligible to apply for security clearance

We Deliver — Together.

Belong, Connect and Grow at KBR.

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.