Call Centre Operator

Edinburgh City Football Club Limited.; Glasgow; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Discounted parking

Discounts on EE products

Job summary

EE in Glasgow is seeking Sales Advisors to join a lively contact centre. You’ll take incoming calls from existing EE customers and help them find the best deals on phones and broadband, while guiding customers through our product range.

Starting salary £26,116 rising to £26,738 after 8 months with uncapped commission, great benefits, and flexible hours. Full-time role with 37.5 hours per week in a sociable team that values growth and customer focus.

Qualifications

• Outgoing and energetic with strong communication.
• Fluent conversation and active listening.
• Experience in retail, hospitality, or contact centres is welcome.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Assist customers in navigating EE product options and services.

Skills

Great listener

Fluent talker

Customer service

Problem solving

Job description

Start date: 11.01.2027

Shift Pattern: Full Time (37.5 hours)

Please note that this position is a Full time role only, and part-time hours are not available.

Sales Advisors

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE.

Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.

Our Glasgow team's full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales

Don't let what you've heard about sales put you off. Let's smash a few myths.

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not cold calling . The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's hard selling . It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.

UNCAPPED COMMISSION - the more you sell, the more you can earn.

BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year.

GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.

FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.

GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.