Call Centre Operations Manager

REGAL FISH SUPPLIES LIMITED; Barton-upon-Humber; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading seafood supplier in the UK is seeking a dynamic Call Centre Operations Manager. This role involves driving strategic sales initiatives, leading a high-performance team, and ensuring exceptional customer service. Candidates should have proven sales management experience and a track record of achieving targets. The position offers a competitive salary of £40,000-£45,000 plus bonuses and benefits including a pension and paid holidays.

Benefits

£40,000-£45,000 plus performance bonuses

Company pension

33 days paid holiday

Company discounts

Medical cash plan

PMI

Recommend a Friend Scheme

Qualifications

• Proven experience in sales management, business development, or senior sales leadership.
• Success in achieving sales targets and driving revenue growth.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Develop and implement strategic sales plans to achieve sales targets.
• Lead and coordinate the call centre management team.
• Set sales targets and performance metrics, monitoring progress.

Skills

Sales management

Business development

Strategic thinking

Customer-focused mindset

Leadership skills

Analytical thinking

Negotiation skills

CRM proficiency

Tools

CRM systems

Sales management software

Microsoft Office

Job description

Overview

Established in 1989, Regal Fish Supplies Ltd is the leading Retail door-to-door Fresh Fish & Seafood Supplier in the UK and provides a unique service to over 70,000 private households nationwide.

We are seeking a dynamic and results-driven Call Centre Operations Manager to lead, implementing strategic sales plans and objectives to achieve company sales targets and revenue goals. To deliver world class service driving efficiency, performance, and continuous improvement.

This is a new role to the business and an exciting opportunity to join our growing team and play a key role in shaping the success of our customer service operations.

Benefits

• £40,000-£45,000 plus performance bonuses
• Company pension
• 33 days paid holiday (incl. Bank holidays)
• Company discounts
• Medical cash plan
• PMI
• Recommend a Friend Scheme – get £250!
• Long-term future security

Are you the right person for the job?

• Proven experience in sales management, business development, or senior sales leadership (preferably call centre-based)
• Demonstrated success in achieving sales targets and driving revenue growth
• Leading and motivating high-performance sales teams
• Strategic thinking and ability to develop and execute sales strategies
• Customer-focused mindset with strong relationship-building skills
• Strong leadership, communication, and interpersonal skills
• Analytical thinking with financial acumen (budgeting, forecasting, sales data analysis)
• Results-oriented, with a focus on overcoming challenges and continuous improvement
• Excellent negotiation and persuasion skills
• Proficiency in CRM systems, sales management software, and Microsoft Office

Your role will look like

• Develop and implement strategic sales plans and objectives to achieve company sales targets and revenue goals
• Lead, inspire, and coordinate the call centre management team to create motivated and engaged colleagues
• Set sales targets and performance metrics, monitoring progress and taking corrective action as needed
• Be accountable for the sales and profit of the call centre, providing explanations and corrective actions as required
• Oversee recruitment, training, induction, and coaching of the sales team
• Identify and prioritise sales opportunities, target markets, and customer segments
• Collaborate with broader teams to align sales strategies with product launches, promotions, and business initiatives
• Analyse sales data, market trends, and customer feedback to identify opportunities for growth and innovation
• Implement sales forecasting to accurately predict revenues and track performance
• Monitor competitor activity, market trends, and industry developments to adjust sales strategies
• Conduct regular sales meetings, performance reviews, and coaching sessions to support and motivate the team
• Ensure compliance with sales policies, procedures, and regulations, including GDPR and ethical standards
• Evaluate and implement sales tools, technologies, and systems to improve productivity and effectiveness

Please contact via email to [e-mail] or call Regalfish on 01652 662100 for more details, please ask for the HR Team.

Regalfish is a subsidiary Business of Flatfish ltd

Flatfish Ltd