Call Centre Customer Enabling Services Advocate

Executive Connect LTD; Sunderland; Hybrid; Full time

Job summary

A leading call center service provider in Sunderland is seeking a Call Centre Customer Enabling Services Advocate to handle Telecare alarms and coordinate support for customers. The ideal candidate will have experience in telecare or a similar support environment and possess strong customer service skills. This role offers flexibility with variable hours and includes additional night rates and shift allowances.

Benefits

Night Rate

Shift Allowance

Qualifications

• Experience in a telecare or similar support environment is desirable.
• Familiarity with Jontek system would be beneficial.

Responsibilities

• Handle Telecare alarms and provide reassurance to customers.
• Co-ordinate appropriate support for customers in a 24/7 service.
• Ensure safety and wellbeing of those relying on our services.

Skills

Experience in telecare

Customer service skills

Familiarity with Jontek system

Job description

Overview

Call Centre Customer Enabling Services Advocate

£13.26 PER HOUR 35 HOURS PER WEEL

You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service.

This is a vital role in ensuring the safety and wellbeing of those who rely on our services.

Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial.

Various hours available 24 hours a day.

Attracts Night Rate and Shift Allowance, dependant on hours worked