Call Centre Agent

Ee; Jarrow; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

24/7 GP

Free parking

Discounts on EE products

Career progression

Job summary

EE is hiring a Sales Advisor for our Newcastle contact centre. You’ll handle incoming calls from existing EE customers, helping them find the best deals on phones and broadband and guiding them through EE products. You’ll need to be a great listener and a fluent talker who enjoys talking to people.

Starting salary is £26,116, rising to £26,738 after eight months, with incentives and bonuses. Roles are full-time with shift work and growth opportunities within EE and BT.

Qualifications

• Outgoing, energetic and people-focused individuals are encouraged to apply.
• Excellent listening and communication skills required for customer interactions.
• Ability to help customers find the best deals on phones and broadband.

Responsibilities

• Take incoming calls from existing EE customers and assist with their needs.
• Help customers navigate EE products and select the best deals.
• Match customer needs to the most suitable phone, broadband or accessory.
• Maintain a friendly, customer-focused approach while achieving targets.

Skills

Outgoing personality

Excellent communication

Active listening

Customer service

Job description

Where: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne, NE12 8ET

Full time:Permanent

Salary:£26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses

Start date: January 2027

Shifts: 12 hour shifts on a two week rotation.

Week 1: Monday 08:30-21:00 / Tuesday 08:45-21:00 / Wednesday OFF / Thursday OFF / Friday OFF / Saturday 08:00-20:00 / Sunday 08:00-20:00

Week 2: Monday OFF / Tuesday OFF / Wednesday 08:45-21:00 / Thursday 08:45-21:00 / Friday 08:45-21:00 / Saturday OFF / Sunday OFF

If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.

Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.

Our team’s in Newcastle and North Tyneside are full of people like you – so you’ll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

• Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.
• People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.

UNCAPPED COMMISSION – the more you sell, the more you can earn.

BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.

GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.

FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.

GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.