Call Centre Advisor (Brentford)

Gravity Recruit; Brentford; On-site; GBP 26,000; Full time

Job summary

A recruitment agency seeks a Call Centre Sales Advisor in Brentford, focusing on inbound and outbound sales calls, and handling customer queries efficiently. Successful applicants will have at least 2 years of call center experience, strong communication skills, and the ability to provide excellent customer service. The package includes a salary of £25,500 per annum, potential commission, and various employee benefits including training, sick pay, and holiday leave.

Benefits

Competitive benefits

Company Sick Pay

Access to Perkbox membership

Long Service recognition

20 days holiday plus bank holidays

Qualifications

• At least 2 years of experience in a Call/Contact Centre environment.
• Excellent verbal and written communication skills.
• Complaint handling experience preferred.
• Proficiency in MS Office.
• Well-organized and self-driven individual.

Responsibilities

• Manage inbound and outbound sales calls.
• Handle customer queries via telephone and email.
• Provide excellent customer service.
• Maintain service knowledge and tailor quotations.
• Process deposits and schedule follow-ups.
• Ensure accurate information on CRM systems.
• Assist with performance reporting.
• Escalate complaints appropriately.
• Comply with Health and Safety legislation.

Skills

Verbal communication

Written communication

MS Office proficiency

Interpersonal skills

Organizational skills

Teamwork

Ability to work under pressure

Job description

Call Centre Sales Advisor

Brentford, West London

An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.

Responsibilities

• Manage both inbound and outbound sales calls.
• Manage existing customer queries via telephone and email.
• Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers.
• Maintain in-depth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers requirements and upsell ancillary products.
• Process deposits, communicate the customers requirements accurately and schedule follow up contact.
• Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
• Assist with performance reporting.
• Escalate complaints to the appropriate line of authority.
• Comply with all Health and Safety Legislation.
• Any other tasks assigned by the Line Manager and Senior Management.

Skills and Experience

• At least 2 years of proven work experience in a Call/Contact Centre environment.
• Excellent verbal and written communication skills and great interpersonal skills.
• Complaint handling experience will be advantageous.
• Be proficient in MS Office skills.
• Well organised and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
• A great team player and be comfortable working in a small team environment.
• Have the ability to work under pressure and meet deadlines.

About you

• You are a natural salesperson with a can do attitude.
• You thrive on performance and positive results.
• Be adaptable and willing to learn.

Package

£25,500 per annum + UNCAPPED commission + competitive benefits.

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

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