Call Centre Advisor

Anglian Home Improvements; Horsham St. Faith; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading home improvement company in Horsham St. Faith is seeking a Call Centre Advisor to engage with prospective customers. This role does not involve cold calling; you will turn conversations with interested parties into leads for the sales team. The ideal candidate should possess strong communication skills and a target-driven attitude. The position offers a competitive salary, performance-related bonuses, and various well-being benefits, including generous holiday allowances and discounts.

Benefits

Competitive salary

Performance-related bonuses up to £8k per annum

31 days holiday, increasing to 33 days after 2 years

Discounted gym memberships

24hr remote access to a doctor

Paid time off annually to volunteer

Discounted staff purchase scheme

Break out games room

Qualifications

• Strong communication skills and a fabulous telephone manner.
• Experience in telesales or customer service is desirable.
• Ability to meet targets through product knowledge and customer service.

Responsibilities

• Calling prospective customers at their request.
• Securing appointments for the sales team.
• Meeting sales targets through excellent customer service.

Skills

Great verbal communication skills

Skills in telesales, retail, estate agency or customer service

Basic IT skills

Ability to work in a team and follow direction

Being self-motivated

Job description

We’re looking for people who can have great conversations over the phone and on-line. Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with current or interested parties, and your role as a Call Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

RESPONSIBILITIES

• Calling prospective customers at their request or speaking with them on-line
• Listen to what our customers want and walk them through our product ranges
• Securing an appointment for our sales team to meet our customer and complete the sale
• Meeting set targets through your product knowledge and excellent customer service

REQUIREMENTS

• Great verbal communication skills
• Skills in telesales, retail, estate agency or customer service desirable
• Basic IT skills
• Ability to work in a team and follow direction
• Being self motivated

REWARDS

• Competitive salary and performance related bonus up to an extra £8k per annum or £666 each month
• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme
• Break out games room

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees