Call Centre Advisor

Specsavers; Cobham; On-site; GBP 27,000; Full time

Job summary

A well-known optical retailer in Cobham is seeking a customer care professional to handle calls and administration tasks. Excellent communication skills and attention to detail are essential. Responsibilities include managing scheduling, updating customer files, and liaising with external parties. The role offers a salary of £27,000 per annum, Monday to Friday hours, and various benefits including holiday time and access to wellness programs.

Benefits

20 days holiday plus bank holidays

Birthday Day off

Access to Specsavers Perks Scheme

WeCare Support

Access to Headspace App

Qualifications

• Previous administration, appointment setting or scheduling experience are required.
• Call centre, office experience and customer service skills are also desired.

Responsibilities

• Complete all administration and clinic scheduling efficiently.
• Update customer files accurately.
• Liaise with external parties confidently.

Skills

Strong communication skills

Attention to detail

Confidence in dealing with people

Job description

We are ideally looking for someone with strong communication skills from a call centre type environment to join the team doing customer care calls as well as some administration at Specsavers based in the offices in Cobham, you'll be a key part of our business. You'll make sure all administration and clinic scheduling is completed in the most effective, efficient way possible, and you'll always put the customers first. This will also involve updating customer files so attention to detail is key as are excellent communication skills as your clinical team are going to be carrying out clinics across the region. Liaising with external parties is also part of the role, so confidence when dealing with people is essential.

Responsibilities and qualifications

• Previous administration, appointment setting or scheduling experience are required
• Call centre, office experience and customer service skills are also desired

In short, if you're ready to get started and drive your career and our practice forward, we can't wait to hear from you. -LA1

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy.

• £27,000 per annum
• Monday to Friday working week 8.30am to 5.30pm
• 20 days holiday plus bank holidays
• Birthday Day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App